Sharon Smith
Walgett,NSW
Summary
Highly organised and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
25
25
years of professional experience
Work History
Information Services Coordinator
Walgett Shire Council
11.2021 - Current
- Manage and maintain the Records Management System within Council in compliance with the States Records Act 1998
- Entered data, generated reports, and produced tracking documents.
- Provide software and hardware support to all staff.
- Monitored front areas so that questions could be promptly addressed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Engineering Technical Services Administration Coordinator
Walgett Shire Council
01.2018 - 11.2021
- Delivered exceptional customer service while managing incoming calls/email inquiries from both internal and external parties professionally and promptly.
- Collaborated with cross-functional teams to establish project timelines and execute tasks efficiently within deadlines.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Created presentations and other materials to support organizational activities.
- Assisted management with special projects to complete all tasks by deadlines.
- Prepared detailed documents and reports in adherence administrative processes.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Owner/ Proprietor
Colly Butchers
01.2001 - 01.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Administration Officer
Collarenebri Health Service
01.2004 - 01.2014
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
- Performed wide-ranging administrative, financial and service-related functions.
Teacher's Aide
Collarenebri Central School
08.2012 - 02.2013
- Assisted teachers with supervision and care of group of up to 30 children.
- Supported student physical, mental, and social development using classroom games and activities.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Practice Manager
Ochre Medical Centre
04.2006 - 07.2012
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed policies and procedures for effective practice management.
- Oversaw accounting, budgeting, and financial reporting.
- Provided supervision and management to team of support personnel.
Nurse
Collarenebri Health Service
01.1999 - 01.2004
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
Education
Higher School Certificate -
Collarenebri Central School
Collarenebri11.1996
High School Certificate -
Gilgandra High School
CERTIFICATE IV IN INFORMATION TECHNOLOGY
Australian College of Commerce & Management
Integrated Planning And Reporting
Local Government Professionals
Certificate IV Business Administration
Australian College of Commerce And Management
Certificate IV Project Management
Australian College of Commerce And Management
Certificate IV Leadership And Management
Australian College of Commerce And Management
Role of The Senior Responsible Officer
State Archives And Records
Recordkeeping And You: Supervisors And Managers
State Archives And Records
Framework For Records And Information Management
State Archives And Records
Access Training For Decision Makers
Information And Privacy Commission New South Wales
Open Data
Information And Privacy Commission New South Wales
Privacy Complaints Handling
Information And Privacy Commission New South Wales
The Contract Register & Contract Disclosures
Information And Privacy Commission New South Wales
Towards Open Government Information NSW
Information And Privacy Commission New South Wales
Digital Recordkeeping Concepts
State Archives And Records
Skills
- Content Manager 10
- Intramaps
- Authority
- MS Office
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Administrative Leadership
- Information Collection
- Administration and Operations
- Discretion and Confidentiality
Personal Qualities
- Adaptable and flexible in changing work environments
- Willing to learn and undertake new challenges, including a demonstrated interest in ongoing education
- Resourceful and logical in problem solving
- Ability to accept constructive criticism and endeavor to use advice
- Self-motivated and able to work independently and as part of a team
- Non-judgmental
School Achievements
- Top 10% in NSW in the HSC for Science
- 1st in Year 12 in Modern History
- 1st in Year 12 in Science
- 1st in Year 11 for Visual Arts
- 1st in Year 11 for Modern History
- 1st in Year 11 for Science
Inservices And Training
- Certificate IV Business Administration
- Certificate IV Project Management
- Certificate IV Leadership and Management
- Introduction to the Work Health & Safety Act 2011
- First Aid
- Code of Conduct
Personal Information
- Place of Birth: Penrith, Australia
- Date of Birth: 08/15/79
- Marital Status: Married
Volunteer Positions
- 2015, Present, Secretary/Treasurer, Collarenebri Jockey Club
- Co-Coordinator, Collarenebri 150 Year Celebration
- 2006, 2010, Treasurer, Collarenebri Preschool Inc
- 2010, 2013, President P&C, Collarenebri Central School
- 2007, 2014, Director on Board, Collarenebri Club Limited
Current Licenses
Class C
References
- Michael Urquhart, 0448050563, General Manager - Walgett Shire Council
- Bob Stephens, 0400861920, Acting Director Engineering/Technical Department - Walgett Shire Council
- Donna Ruttley, 02 6828 6123, 0427281887, Engineering/Technical Department - Walgett Shire Council
Hobbies and Interests
- Collecting of coins and bank notes
- Spending time with family and friends
- Gardening
- Cooking
- Learning new things
Timeline
Information Services Coordinator
Walgett Shire Council
11.2021 - Current
Engineering Technical Services Administration Coordinator
Walgett Shire Council
01.2018 - 11.2021
Teacher's Aide
Collarenebri Central School
08.2012 - 02.2013
Practice Manager
Ochre Medical Centre
04.2006 - 07.2012
Administration Officer
Collarenebri Health Service
01.2004 - 01.2014
Owner/ Proprietor
Colly Butchers
01.2001 - 01.2019
Nurse
Collarenebri Health Service
01.1999 - 01.2004
Higher School Certificate -
Collarenebri Central School
High School Certificate -
Gilgandra High School
CERTIFICATE IV IN INFORMATION TECHNOLOGY
Australian College of Commerce & Management
Integrated Planning And Reporting
Local Government Professionals
Certificate IV Business Administration
Australian College of Commerce And Management
Certificate IV Project Management
Australian College of Commerce And Management
Certificate IV Leadership And Management
Australian College of Commerce And Management
Role of The Senior Responsible Officer
State Archives And Records
Recordkeeping And You: Supervisors And Managers
State Archives And Records
Framework For Records And Information Management
State Archives And Records
Access Training For Decision Makers
Information And Privacy Commission New South Wales
Open Data
Information And Privacy Commission New South Wales
Privacy Complaints Handling
Information And Privacy Commission New South Wales
The Contract Register & Contract Disclosures
Information And Privacy Commission New South Wales
Towards Open Government Information NSW
Information And Privacy Commission New South Wales
Digital Recordkeeping Concepts
State Archives And Records
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