Sharon Smith
Emerald,QLD
Summary
Driven Retail Sales Associate with a proven track record at Central Western Communication, excelling in customer service and POS system operations. Enhanced store sales through effective upselling strategies and superior product knowledge. Demonstrated leadership by training new staff, boosting team efficiency, and fostering customer loyalty through professional relationship building.
Overview
16
16
years of professional experience
Work History
Retail Sales Associate
Central Western Communication
01.2009 - Current
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and helped with product questions, selections, and purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Education
High School Diploma -
Hervey Bay State High School
Pialba, QLD12.1993
Skills
- Loss Prevention
- Display Setup
- Money Handling
- Customer Service
- Order Processing
- Complaint Management
- Independent judgement
- Stocking and Receiving
- Upselling strategies
- POS system operations
- Conflict Resolution
- Product Knowledge
Timeline
Retail Sales Associate
Central Western Communication
01.2009 - Current
High School Diploma -
Hervey Bay State High School
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