Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Sharon Stephan

Bouldercombe,QLD

Summary

Methodical Hotel Manager offering 2-year background planning, coordinating, marketing and administering hotel services. Well-versed in handling maintenance issues, developing budgets and inspecting facilities. Working knowledge of MS Office paired with outstanding business acumen and excellent communication skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Motel Manager

Motel 707
Emerald, Qld
05.2022 - Current
  • Developed and implemented policies and procedures to ensure customer satisfaction.
  • Supervised staff, including hiring, training and scheduling of employees.
  • Monitored the performance of all motel departments to ensure quality service.
  • Ensured compliance with applicable laws and regulations governing safety, health and sanitation standards.

Cashier Assistant

Ampol Servo
Rockhampton, Qld
09.2017 - 05.2022
  • Greeted customers and provided assistance in locating items.
  • Provided accurate cash register operations, including accepting payments and providing change.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Issued receipts, refunds, credits or change due to customers.

Warehouse Picker

Hastings Deering
Rockhampton, Qld
01.2018 - 11.2019
  • Organized stockroom shelves to ensure efficient storage of products.
  • Picked items for customer orders according to order slips or verbal instructions.
  • Packaged items securely in boxes, bags or other containers before shipping.
  • Loaded and unloaded goods from trucks using forklifts and pallet jacks.

Commercial Cleaner

Best Choice Corporate Cleaning
Rockhampton, Qld
08.2012 - 11.2019
  • Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
  • Washed windows, walls, and ceilings to ensure a clean environment for customers.
  • Cleaned and sanitized restrooms using appropriate cleaning products.
  • Removed trash from bins and disposed of it properly according to regulations.

Education

High School Diploma -

Beaudesert High School
Beaudesert
11-1986

Skills

  • Budget Planning
  • Property Maintenance
  • Revenue management
  • Security management
  • Complaint Handling
  • Reservation Management
  • Front Desk Operations
  • Guest Relations Management
  • Dining reservations
  • Outstanding communication skills
  • Staff Training
  • Telephone Etiquette
  • Cash Handling
  • Safety Compliance
  • Chemical Handling
  • Cleaning and sanitizing
  • Safe cleaning with chemicals
  • Health and Safety Regulations
  • Customer Service

Certification

  • RSA
  • Food Handling

Languages

English
First Language

References

References available upon request.

Timeline

Motel Manager

Motel 707
05.2022 - Current

Warehouse Picker

Hastings Deering
01.2018 - 11.2019

Cashier Assistant

Ampol Servo
09.2017 - 05.2022

Commercial Cleaner

Best Choice Corporate Cleaning
08.2012 - 11.2019

High School Diploma -

Beaudesert High School
Sharon Stephan