Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Volunteer
Sharon Stocker

Sharon Stocker

Customer Services
Brisbane,Queensland

Summary

I am a highly resourceful, flexible, innovative and enthusiastic individual who possesses a charismatic customer focus. I am an adaptive learner who can absorb new ideas and apply them in innovative ways. I am a strong team player with a proven ability to work proactively in environments that require problem solving skills and diverse approaches. Along with respect and a positive attitude I thrive on determination.

Seeking an opportunity within a business with a supportive, collaborative environment and inclusive culture in which I can continue to learn, grow and contribute.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Administration/Human Resources Assistant

Mercy Community Services
04.2019 - 08.2019
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Monitored and analyzed employee satisfaction survey results.
  • Handling data with accuracy and confidentiality.
  • Tracked various statistics and kept detailed records to support human resources department.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Checked references for potential candidates.
  • Coordinated employee training programs to improve productivity and performance.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Timely support to the Human Resources team throughout the stages of the employment lifecycle.
  • Usage of data storage system, database and registers.


Senior Support Worker

SandpiperCare
03.2018 - 08.2019
  • Individual care assisting residents in a 24/7 residential care hostel.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted patients with therapy exercises as specified by care team.
  • Scheduled patients for appointments and maintained master calendar.
  • Obtained patient or family member authorizations for tests and procedures.
  • Recognized and reported abnormalities or changes in patients' health status to local case manager.
  • Assisted patients with self-administered medications.
  • Supported office operations by expertly handling administrative needs.
  • Maintained accurate records of patient visits and treatments in patient medical files.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Completed necessary reports and documentation on time and to specifications.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaging with people who are NDIS and Aged Care ready to implement understanding and initiation of goal planning.
  • Applying personal centred care, introducing life skills to enhance capacity, community and social engagement.

Sole Trader

Sharon A Stocker
04.2021 - Current
  • Set-up business compliant with government regulations.
  • Developing documents for example: incident reports, NDIS reports, medication lists, service agreements.
  • Recording ongoing File Notes.
  • Utilising an invoicing system to comply with due diligence, tax and superannuation requirements.
  • Understanding government legislation appropriately to interpret pricing guidelines.
  • Meeting with participants to understand goals to fit specific needs.
  • Capacity to relate to clients from a perspective of having a lived experience of mental health challenges.
  • Managing own self-care needs whilst maintaining exceptional boundaries.
  • Provide holistic, intentional peer-support to those experiencing mental health distress or challenges.
  • Participate in monthly professional supervision sessions, and ongoing learning and development activities (using external mentoring, coaching).
  • Advocating for clients through systemic barriers and providing them with the skills to overcome obstacles and achieve goals on their own.
  • Support clients to discover opportunities to learn, grow and become more confident/improve self-esteem
  • Provide support meeting specific needs; including community access & recreational activities, assistance with self-care, recovery coaching
  • Reporting assistance with NDIS review.
  • Gathering reports from therapists and other providers that are providing supports to help the participant achieve their goals.
  • Sending reports are sent to the Plan Reviewer prior to the meeting.
  • Work collaboratively with clients/family and loved ones through the participants recovery journey.

Team Leader, Client Liaison Officer, Rec. Coach

Continuity Care
10.2020 - 03.2021
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Assisting in processing referrals.
  • Connected with appropriate service providers and professionals, telephone calls to provide information, resolve issues and schedule appointments.
  • Meet with suitable clients to understand single independent living requirements.
  • Resourced, set-up accommodation for participants.
  • Develop care-plans, risk assessments, staff /house management plans.
  • Share and discuss common experiences with clients to develop trust and rapport.
  • Assisted in the screening of appropriate house buddies to live together with 24/7 assistance.
  • Grocery planning and budgetting
  • Setting appointments, transport, SW assistance whilst maintaining all documentation.
  • Facilitate all services around a person as recovery-oriented and person-centred.
  • Provide recovery coaching for clients in distress to reduce hospital admission.
  • Scribe case notes and other required documentation.
  • Participate in regular team meetings and contribute strongly to continuous improvements.

Education

Https://www.linkedin.com/in/sharonastocker/

Certificate IV in Mental Health -

Australian College of Community Services
Brisbane, Qld, Australia
09.2015

Certificate IV in Training & Assessment TAE 40110 -

Brisbane Business & Hospitality Training
Brisbane
08.2015

Skills

  • Excellent customer service abilities Able to build relationships of mutual trust with clients, able to resolve complaints and concerns in sensitive ways
  • Develops rapport quickly Honest, authentic and transparent Able to work independently, remotely and/or as part of the team
  • Co-creates comprehensive person-centered strengths-based relationships
  • Co-creates assessment and supports to develop individually tailored recovery action plan, crisis management plans and a set of recovery goals to realize potential and optimize wellbeing
  • Computer literate, comfortable with technology and able to learn new systems quickly
  • Organizes information, people and objects in a systematic way in order to establish priorities and meet deadlines
  • Complex Problem-Solving Open to flexible ideas Able to clarify the nature of an issue an find creative, viable solutions
  • Able to interact with a wide range of people and present information in a clear, concise manner Friendly and helpful
  • Customer Service Process Improvement

Accomplishments

  • Collaborated with the Health & Community Services Workforce Leaders Group in the development of Community Mental Health Practice Framework.
  • Queensland Health Australia Day Award recipient – Advocacy and Leadership.
  • Appointed Chair – Prince Charles Hospital Mental Health Services.
  • Participated in the pilot program for Consumer Companions Queensland Health.
  • Terms of Reference drafted & submitted to the Executive for citation.
  • Facilitation of Emotional CPR in Singapore at Mental Health Institute.
  • Contextualization using Community MH Framework to deliver Community workshops.
  • Contributor Real Live, Real People, Real Journeys - DVD resource for Mental Health Students, Trainers and Staff.
  • Contributed to Diversity in Health Conference in collaboration with Qld Health.
  • Event management. Planned, Organised the Family Fun Day in 2007 (over 700 attended) no funding. Liaised with council and parliamentarians for support.
  • Provided workshops for community using community grants.
  • Provided online workshops in conjunction with Health & Community Sector.
  • Project work for Queensland Voice. Delivery of workshops to scope data for design & development of tailored needs to community organisations.


Certification

  • Mental Health First Aid
  • First Aid and CPR
  • Emotional CPR Trainer (Coalition for MH recovery Washington DC) Peer Led Recovery Training
  • Flourish Presenter - Self Development Program 9Alex Couley) - Neami National
  • Collaborative Recovery (CRM) Model (Trainer)
  • Acceptance & Commitment Therapy
  • Applied Suicide Intervention Skills Training
  • Motivational Interviewing (Helen Mentha Consulting)
  • Intentional Peer Support (Shery Mead & Chris Hansen)
  • Psychological First Aid (Lifeline Community Care)
  • Volunteer Prince Charles Mental Health Unit
  • Volunteer Prince Charles Mental Health Unit2016 - Richmond Fellowship Qld
  • Presenter - Dialogue for Change 2012
  • Conference Presenter - Working for Wellbeing 2012
  • Keynote Speaker - A Place to Belong 2011
  • NDIS module

Timeline

Sole Trader

Sharon A Stocker
04.2021 - Current

Team Leader, Client Liaison Officer, Rec. Coach

Continuity Care
10.2020 - 03.2021

Administration/Human Resources Assistant

Mercy Community Services
04.2019 - 08.2019

Senior Support Worker

SandpiperCare
03.2018 - 08.2019

Https://www.linkedin.com/in/sharonastocker/

Certificate IV in Mental Health -

Australian College of Community Services

Certificate IV in Training & Assessment TAE 40110 -

Brisbane Business & Hospitality Training

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