Summary
Overview
Work History
Education
Skills
References
Timeline
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Sharon Trendle

Customer Service Specialist
Spreyton

Summary

Detail-orientated professional with an eagerness to grow professionally while delivering an unbeatable work ethic. Professional Customer Service Specialist with experience serving bank customers through various offerings. Helpful when processing transactions, opening accounts and cross-selling bank services. Team player quick to assist tellers, managers and other staff with various needs to deliver outstanding service.

Overview

18
18
years of professional experience

Work History

Customer Banking Specialist Relief

Commonwealth Bank
10.2022 - Current
  • Responding to customers' transactional needs in branch, ensuring customers leave satisfied.
  • Delivering exceptional customer service experience
  • Performing interviews and processing applications for personal loans, credit cards and associated products
  • Working with customers to help them use in-branch technology and digital banking options
  • Accurately reconciling transactions and reviewing customers' financial positions.
  • Identified customer desires and goals through needs-based sales tactics.
  • Investigated and resolved account issues by offering applicable options to customers.
  • Supported tellers by processing transactions involving money orders, cashiers cheque and payments.
  • Collected cash and cheques for deposit or processed withdrawals by examining cheques for endorsements, verifying amounts, inputting into computer systems and printing receipts.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Executed wire transfers, stop payments and account transfers.
  • Calculated fees due, interest and change for customer transactions.
  • Cross-sold wide range of services and products to increase new business and expand existing customer relationships
  • Helped customers prepare documents required to complete transactions and process requests
  • Identified customer desires and goals through needs-based sales tactics
  • Presented products and services to customers using in-depth knowledge to answer questions
  • Opened new accounts and made changes to existing accounts
  • Investigated and resolved account issues by offering applicable options to customers

Assistant Sales Agent

BeSold Real Estate
04.2018 - 03.2022
  • Contract Preparation
  • Open House Presentation
  • Data Base Maintenance
  • Process of Rental Applications
  • Credit Checks
  • General Administration
  • Data Entry
  • Reference Checks
  • Online Media Advertising.

Business Owner

Studio 146
04.2010 - 03.2022
  • BAS
  • Payroll
  • HR
  • Accounts Payable
  • Accounts Receivable
  • Stock Controller
  • Cash / EFTPOS handling
  • Senior Hairdresser
  • Grew business from struggling bottom tier business with one staff member to busiest salon in area with six staff.

Business Owner

Sharon Turnbull Bookkeeping
05.2006 - 04.2010
  • Running finance department of Law Firm
  • Account Reconciliation
  • Accounts Payable
  • Accounts Receivable
  • BAS Preparation
  • Payroll
  • General Administration
  • Data Entry,
  • Weekly bookkeeping for various small businesses both onsite and remote
  • Helped streamlined businesses accounts processes.

Education

Skills

Account Monitoring

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References

  • Stacy Hewett, 0412 683 886
  • Jodie-Anne Mourtiz, 0424 945 479

Timeline

Customer Banking Specialist Relief

Commonwealth Bank
10.2022 - Current

Assistant Sales Agent

BeSold Real Estate
04.2018 - 03.2022

Business Owner

Studio 146
04.2010 - 03.2022

Business Owner

Sharon Turnbull Bookkeeping
05.2006 - 04.2010

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Sharon TrendleCustomer Service Specialist