Sharon Turner
15 Lacebark Street, Meridan Plains, QLD, 4551 ,QLD
Summary
Accomplished and enthusiastic Medical Practice Manager with over thirteen years experience working within the medical profession on the Sunshine Coast. I possess a high degree of professionalism with a proven track record.
I have been working alongside Dr Lisa Creighton in a breast and endocrine surgical clinic in Buderim for the past nine years. I possess exceptional interpersonal skills in dealing with patients, health professionals and work colleagues.
I always strive to provide the best experience for patients in a supportive and caring manner. I am known for a strong work ethic, an ability to work efficiently and effectively in a high pressure and a highly emotive environment. I am a quick learn and adapt to ever changing environments.
Overview
14
14
years of professional experience
Work History
Medical Practice Manager
Dr Lisa Creighton
04.2015 - Current
- Provide a professional and consistent high level of service to all patients.
- Oversee and efficiently manage the day to day running of the practice.
- Manage patient appointments, billing and record management.
- Attending to telephone enquiries from patients and other heath professionals.
- Triage and scheduling of new patient referrals.
- Counsel patients to navigate through stressful medical situations.
- Scheduling of theatre lists, ensuring all pre-surgical workup and paperwork is all in order.
- Surgical billing and receipting for both surgeon and assistant and following up with health fund providers.
- Processing and receipting of patient accounts as well as Medicare/DVA bulk billing reports
- Liaise with other other health professionals and health care providers.
- Communicate closely with patients, ensuring all medical information is kept confidentially.
- Manage correspondence both written and electronic.
- Maintain current and accurate medical records.
- Provide leadership, support and training to office staff.
- Prepare weekly banking reports.
Senior Receptionist
Barry Hawes Podiatry
01.2011 - 04.2015
- Overseeing front reception - booking and confirming appointments as well as providing telephone support to patients and other allied health professionals.
- Provided administration support to visiting medical specialists through Caloundra Specialist Centre.
- Processing and receipting HICAPS, DVA and Medicare
- Processing Work Cover claims.
- Work alongside and assisting the podiatrist with patients undergoing minor clinical procedures.
- Supervise junior staff members and ensuring that they undertake their tasks as per stipulated guidelines.
- Prepare for clinical procedures, organising and sterilising of medical equipment.
- Financial management; balancing and banking collections for each day, processing end of day and weekly banking reports.
Skills
- High-level of work ethic and flexibility in working hours
- Proven ability to multi-task and prioritise tasks in a fast paced environment
- Communicate effectively with staff members, physicians, and patients, employing active listening and interpersonal skills
- Ability to work unsupervised as well as part of a team
- Referral management and patient flow
- Staff Management
- Practice Management
- Proficient in the use of Genie and Medical Objects
Timeline
Medical Practice Manager
Dr Lisa Creighton
04.2015 - Current
Senior Receptionist
Barry Hawes Podiatry
01.2011 - 04.2015
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