Sharon Tyronney
Wamuran,QLD
Summary
Proven leader in sales and customer relations, adept at relationship building and problem-solving, significantly enhancing client satisfaction who now wishes a change in vocation and is eager to apply these attributes in the chosen field of Aged and Disability Care.
Compassionate carer possessing a gentle touch and caring attitude centred on treating people with dignity and respect. Expertise in documentation and reporting. Collaborative team player with strong interpersonal skills. Available 38 hours per week, with some weekends and evenings.
Currently holds the following documentation:
* Working with Children card
* NDIS Worker screening card
* National Police check Certificate
* First aid and CPR Certificate
Overview
18
18
years of professional experience
Work History
Sales Supervisor
Middy's Data and Electrical, Brendale QLD
05.2022 - 02.2024
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Checked store merchandise regularly for proper display and replenishment.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Specialist
Lighting Illusions
09.2021 - 03.2022
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Senior Sales Assistant
Wide World of Lights
09.2019 - 09.2020
- Provided excellent customer service by promptly addressing client inquiries and resolving any issues that arose during the sales process.
- Checked with customers after sales to determine satisfaction and offer additional services such as assembly and warranties.
- Streamlined sales processes, resulting in increased efficiency and higher customer satisfaction rates.
- Accepted and processed cash, check, and card payments.
- Maintained detailed records of client interactions, ensuring accurate information sharing across all relevant departments within the organization.
- Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.
Account Manager
Schneider Electric
08.2018 - 02.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Account Manager
Melec Lighting
06.2013 - 09.2017
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Showroom Manager
Ideal Electrical
05.2006 - 04.2011
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
- Generated personal sales to meet or exceed established sales goals.
Education
Certificate III - Disability And Aged Care
Skills Generation QLD
Maroochydore10.2024
Worker Orientation Completion Certificate - Disability Care
NDIS Quality And Safeguards Commission
08.2024
AUSMED Passport - Aged Care
AUSMED
Melbourne, VIC08.2024
Skills
- Relationship Building
- Emotional Support
- Assessment skills
- Behavioural Management
- Client Confidentiality
- Cultural Sensitivity
- Respectful and Compassionate
- Problem-Solving
- Time Management
- Multitasking and Organization
- Dependable and Responsible
- Verbal and written communication skills
- First aid and safety
- Effective Communication
- Self Motivation
Timeline
Sales Supervisor
Middy's Data and Electrical, Brendale QLD
05.2022 - 02.2024
Sales Specialist
Lighting Illusions
09.2021 - 03.2022
Senior Sales Assistant
Wide World of Lights
09.2019 - 09.2020
Account Manager
Schneider Electric
08.2018 - 02.2019
Account Manager
Melec Lighting
06.2013 - 09.2017
Showroom Manager
Ideal Electrical
05.2006 - 04.2011
Certificate III - Disability And Aged Care
Skills Generation QLD
Worker Orientation Completion Certificate - Disability Care
NDIS Quality And Safeguards Commission
AUSMED Passport - Aged Care
AUSMED
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