Summary
Overview
Work History
Education
Skills
Certification
Gardening, Reading, Travelling, Spending Time with my Family & Animals
References:
Timeline
Work Availability
Accomplishments
Work Preference
Quote
Receptionist

Sharon Wall

Technical/Admin Assistant
Tamworth,NSW

Summary

Driven Technical Assistant with a proven track record at NSW Health Pathology, excelling in documentation proficiency and fostering collaborative success. Achieved a consistent increase in data accuracy and efficiency, surpassing company standards. Demonstrates strong problem-solving abilities and administrative skills, contributing to enhanced office operations and patient care coordination. Experienced Technical Assistant successful handling problems and determining optimal solutions. Good documentation and reporting skills with solid understanding of customer, team and vendor relations.

Overview

17
17
years of professional experience

Work History

Technical Assistant

NSW Health Pathology
03.2007 - Current
  • Fostered positive relationships with colleagues and supervisors, promoting a collaborative atmosphere conducive to high-quality work and shared success.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Created and maintained data entry logs to track data entry activities.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Enhanced efficiency by performing high-volume data entry tasks, ensuring timely completion of medical reports.
  • Enhanced communication between departments by providing accurate and up-to-date patient information as needed for optimal care coordination.
  • Addressed discrepancies in data entry tasks promptly and accurately to maintain the overall quality of medical information.
  • Improved data accuracy by meticulously entering and updating patient information into electronic health records.
  • Collaborated with team members on quality control initiatives, implementing standardized practices for consistent data entry results across departments.
  • Reduced turnaround time for lab results by promptly inputting test orders into the database system.
  • Streamlined workflow by collaborating with healthcare professionals to obtain missing or incomplete patient information.
  • Participated in ongoing training sessions to stay current on industry best practices for medical data entry procedures and software utilization.
  • Managed and organized documents for data entry tasks.
  • Used computer software to store and retrieve data.
  • Updated and maintained customer information, documents and records.
  • Followed data entry protocols, rules and regulations.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Maintained and updated office records, both digital and physical.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Collaborated with various departments to complete assigned tasks.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Streamlined communication between departments for better collaboration and increased productivity.
  • Optimized workflow processes through regular evaluation of office procedures for potential improvements.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Edited documents to keep company materials free of grammar errors.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

Education

High School Diploma -

McCarthy Catholic College
Tamworth, NSW
12.1986

Skills

  • Equipment management
  • Document processing
  • Documentation proficiency
  • Administrative Skills
  • System Administration
  • Strong Problem Solver
  • Mail handling
  • Filing and data archiving
  • Documentation and Recordkeeping
  • Professional and mature
  • Proofreading
  • Administrative Support
  • Records Management
  • Inventory Replenishment
  • Administrative background
  • Multi-line phone proficiency

Certification

Advanced Secretarial Certificate - 1987

Medical Terminology - 2005

Certificate III Pathology Specimen Collection - 2006

Venepuncture - 2008

Certificate III Laboratory Skills - 2009

Certificate IV Laboratory Skills - 2010

Customer Service - 2011

Specimen Reception - 2011

Animal Studies - 2023

Animal Care - 2023

Dog Grooming - 2023



Gardening, Reading, Travelling, Spending Time with my Family & Animals

I enjoy Gardening very much, I get lots of pleasure & relaxation watering, planting & weeding.

I love to read when I get the time time, I enjoy all types of novels but very interested in History.

Travelling is wonderful, I love going to new places, exploring & meeting people.

My Family is very important to me. We get together often & keep in touch regularly, I also have many

pets - they are just wonderful & make me feel so loved & happy when we are together.

References:

James Nicholls

Health Services Manager in IT

NSW Health

0431732514

Nicholas Pollard

Histology Manager

NSW Health

0400002478

Karla Bishop

Technical Officer - Histology Department

NSW Health

0422232890

Linda Cafe

Administration Manager

NSW Health

0437828754

Kim Allen

Technical Assistant

NSW Health

0420762416

Timeline

Technical Assistant

NSW Health Pathology
03.2007 - Current

High School Diploma -

McCarthy Catholic College

Advanced Secretarial Certificate - 1987

Medical Terminology - 2005

Certificate III Pathology Specimen Collection - 2006

Venepuncture - 2008

Certificate III Laboratory Skills - 2009

Certificate IV Laboratory Skills - 2010

Customer Service - 2011

Specimen Reception - 2011

Animal Studies - 2023

Animal Care - 2023

Dog Grooming - 2023



Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Accomplishments

  • Assisted management with the training of new staff members.
  • Responded to many clients inquiries each day.
  • Performed problem solving issues with positive outcomes.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed many calls per day, providing information and service to ensure customer satisfaction.
  • Supervised team staff members.
  • Recognized by customers for expedient and effective service.
  • Managed Specimen Reception area when in charge Manager was absent.

Work Preference

Work Type

Full Time

Quote

Fall seven times; stand up eight.
Japanese proverb
Sharon WallTechnical/Admin Assistant