Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
BusinessAnalyst

Sharon Watson

KARALEE,QLD

Summary

Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Genie appointment scheduling system to manage 4 Surgeons and over 120 patients weekly. Also using Genie for all billing/invoicing, Medicare and Private Health rebates. Organized and accurate in managing patient flow. Cheerful and committed to helping each patient feels welcomed and comfortable upon walking through door. Gifted at keeping patient files organized and updated.

Overview

17
17
years of professional experience

Work History

Medical Receptionist

Ipswich Surgeons
Ipswich, QLD
09.2016 - 12.2021
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Supported office staff and operational requirements with administrative tasks.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Maintained current and accurate medical records for patients.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Helped patients complete necessary medical forms and documentation.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed patient referrals to other medical specialists.
  • Enhanced office productivity by handling high volume of callers per day.
  • Completed and filed financial documentation for accounting purposes.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Real Estate PA & Rental Inspection Officer

PFS Realestate
Ipswich & Walloon, QLD
03.2006 - 09.2016
  • Carried out day-day-day duties accurately and efficiently.
  • Carried out 3 monthly routine inspections covering 4 portfolio's.
  • Liaised with tenants and owners to provided happy outcomes in many area's.
  • Inspected and organized maintenance to properties.
  • liaised with Trades people for maintenance and renovations to rental properties.
  • Resolved problems, improved operations and provided exceptional service.
  • Participated in team-building activities to enhance working relationships.
  • Increased customer satisfaction by resolving property management issues.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Handled many calls per day to address customer inquiries and concerns.
  • Used coordination and planning skills to achieve results according to schedule.
  • Identified issues, analyzed information and provided solutions to problems.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Used and maintained Property Management Program 'Console'

Physiotherapist Receptionist.

Synergy Health
Brisbane, QLD
04.2005 - 03.2006
  • Worked with Physio patients to understand needs and provide excellent service.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Handled all incoming calls each day to address patient inquiries and appointments.
  • Monitored company inventory to keep stock levels and databases updated.
  • Received and processed stock into inventory management system.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used booking program to schedule all patient appointments.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Looked after all billings, Medicare and Private Health Fund rebates.

Education

High School Diploma -

Indooroopilly State High School
Indooroopilly, QLD

Skills

  • Verbal and Written Communication
  • Organization and Time Management
  • Appointment Scheduling
  • Medical Report Preparation
  • Adaptable and Flexible
  • Patient Billing
  • Patient Health Information Access
  • Payment Scheduling and Collection
  • Computer Proficiency

Additional Information

I am a very happy and caring person that enjoys looking after others. I have a great family background that is loving and supportive in all i do. Socially i like to spend time with family and friends and love walking my dogs. I am a very committed person and enjoy being part of a team or working a lone. I like to think and have been told that i am always a valued member in all my previous work places.

Timeline

Medical Receptionist

Ipswich Surgeons
09.2016 - 12.2021

Real Estate PA & Rental Inspection Officer

PFS Realestate
03.2006 - 09.2016

Physiotherapist Receptionist.

Synergy Health
04.2005 - 03.2006

High School Diploma -

Indooroopilly State High School

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Sharon Watson