Sharon Weeks
Nanneella,VIC
Summary
Dynamic customer service professional with a proven track record at Moama Bowling Club, excelling in customer satisfaction and loyalty. Skilled in strategic marketing and social media content creation, I leverage my approachable nature and creative flair to exceed revenue targets and foster strong client relationships. Committed to delivering exceptional service and innovative solutions.
Overview
14
14
years of professional experience
Work History
Customer Service Attendant
Moama Bowling Club
Moama, NSW
09.2023 - Current
- Enhanced customer satisfaction by consistently providing prompt and courteous service.
- Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
- Collaborated with team members to improve overall customer service standards within the company.
- Generated repeat business through exceptional interpersonal skills and personalized attention to each customer''s needs.
- Maintained comprehensive knowledge of product offerings, enabling accurate information provision to customers upon request.
- Developed rapport with clientele by actively listening to concerns and providing appropriate solutions or referrals when necessary.
- Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
- Ensured compliance with all company policies while handling sensitive client information responsibly and securely at all times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
Business Owner/Operator
Little Keeper
Echuca, VIC
06.2013 - 09.2023
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Social media marketing and content creation
- Built a strong following of 10,000+ users on both Instagram and Facebook
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Employed prompt decision-making and in-depth research to resolve issues.
- Served as principal stakeholder over organization's complete operations.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Cultivated interpersonal skills by building positive relationships with others.
- Exceeded revenue targets through effective marketing strategies and expanding product offerings.
Sales Assistant
Love From Marley
Echuca, VIC
03.2011 - 04.2013
- Processed transactions accurately while maintaining a high level of customer service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted customers with prompt and polite support in-person and via telephone.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Executed visual merchandising strategies to attract customers and drive sales.
- Boosted store revenue through upselling and cross-selling techniques.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Increased store foot traffic with innovative window display designs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
RSA -
Best Restaurant Training
07.2023
Skills
- Approachable and Outgoing
- Adaptable and Flexible
- Balanced Work Ethic
- Strategic Marketing
- Social Media Marketing & Content Creation
- Design tools - Canva & Adobe Illustrator
- Money Handling
- Customer Service Excellence
- Till Counting
- POS Systems Operations
- Creative flair
- Collaborate well with others
References
Rebecca Crawford 0417 168 158
Claira Whipp 0438 850 124
Timeline
Customer Service Attendant
Moama Bowling Club
09.2023 - Current
Business Owner/Operator
Little Keeper
06.2013 - 09.2023
Sales Assistant
Love From Marley
03.2011 - 04.2013
RSA -
Best Restaurant Training