Sharon Winen
Port Augusta,SA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
woolworths
Port Augusta, SA
10.2013 - 11.2023
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Answered phone calls and responded to questions and concerns.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
- Resolved customer complaints or answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Augusta Park High
Port Augusta, SASkills
- Performance Evaluation
- Team Building and Leadership
- Complaint Resolution
- Time Management
- Delegating Work
- Decision-Making
- Problem-Solving
- Positive and Constructive Feedback
- Team Development
- Issue Resolution
- Continuous Improvement
- Records Management
- Service Delivery Optimization
- Handling Escalations
- Sales Support
- Complaint Handling
- New Hire Training
- Training and Mentoring
Certification
- Responsible service of alcohol
- car and motorbike license
- certificate 3 in disability/aged care
Timeline
Customer Service Supervisor
woolworths
10.2013 - 11.2023
High School Diploma -
Augusta Park High
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