Brian Keith
Hamilton,QLD
Summary
Results-oriented Director Facilities Management proficient in developing annual and multi-year work plans and strategies to achieve them. Resolves complex business issues with established management practices and processes. Specializing in operations and dedicated to maximizing results.
Overview
35
35
years of professional experience
Work History
Senior Facilities Manager
Global FM
QLD
02.2014 - Current
- I joined Global FM ten years ago taking of a large size portfolio of varying properties including shopping centers, office buildings and Professional Sporting training facilities
- The role was varied but rewarding assisting several clients maintain their properties and ensure compliance with all safety measures.
Facilities Manager
IKEA Logan
QLD
11.2011 - 12.2013
- The role began as a 12-month temporary position which was extended to two years
- In my position I was responsible for organising all PPM activities and reactive maintenance as well as assist with store operations
- An enjoyable role which gave me an insight into large format store operations with a focus on the customer experience.
National Operations Manager - ESS Single LEAP Facilities
Enoggera, Amberley and Holsworthy
05.2010 - 11.2011
- As a result of my success in the position of Accommodation Centre Manager (Facilities Manager) at Enoggera I was soon promoted to the role of National Operations Manager
- In this role I am required to exercise senior manager leadership competences, such that all members of the respective site Accommodation Centre Management Team are motivated, encouraged, directed, and held accountable for the highest standards of service delivery organisation and delivery
- Achievement of all of the Performance Parameters associated with the delivery of the Contracted Services
- Direct, manage, and lead all Plenary Living on-site operational staff
- Manage the day-to-day operations of the Plenary Living on-site operational staff to ensure compliance with the Project Deed obligations and Plenary Living's documented policies and procedures
- Provide direct support to the Plenary Living Operations Manager
- Assist in the development and implementation of communication plans to ensure effective communication mechanisms are in place between all project stakeholders
- Ensure sufficient staff, plant & equipment, subcontractors and any other resources are employed to ensure compliance with the Project Deed requirements
- Ensure Plenary Living on-site operational staff and subcontractors are competent to perform their role and responsibilities
- Conduct regular and routine service delivery audits and reviews
- Initiate and implement corrective or preventive action to correct nonconformities or to eliminate the causes of potential nonconformities
- Establish and maintain effective working relationships with Defence at regional levels
- Manage the development and submission of all reporting requirements (e.g
- Monthly Performance Report, Quarterly ESD Report) as detailed in the Policy & Procedures Manual
- Manage the development and revision of all Plenary Living on-site staff and subcontractor induction and ongoing training programs
- Measure and report upon customer satisfaction levels.
Accommodation Centre Manager - ESS Single LEAP Facility
Gallipoli Barracks
Enogerra Q
11.2008 - 05.2010
- I began at this site in the position of Concierge (assistant facilities manager) and applied myself to all aspects of the business before progressing to the above mentioned position
- My first challenge in my new role was to employ, train and develop a whole new office team to support our site and contractual obligations
- The new team have, under my personal guidance and direction, proven themselves and together we have achieved total client satisfaction
- This position involved managing all physical aspects of the site 501 room residential complex, 2 recreational rooms and car maintenance shelter
- I am responsible for minor and major maintenance issues, asset management (including lifecycle replacement), environmental sustainability, grounds maintenance, housekeeping and purchasing
- In this role I was 'on call' 24 hours a day on an alternating weekly basis should an incident occur outside business hours
- I report weekly and monthly to our four governing bodies on various aspects of the facility from budget adherence to incident reporting
- As a result of the teams hard work we have consistently achieved compliance with audits.
Resident Property Manager
Q Resorts Tribeca Apartments
Spring Hill Q
12.2007 - 11.2008
- As manager, I was overseeing the financial and physical operation of the complex
- Tribeca is a 4 star, 65 apartment complex with gym, indoor pool and spa, underground car park and roof garden/ BBQ area
- As I believe in a 'hands-on' approach to management, I personally liaised with owners, long term tenants, guests and staff on a daily basis
- My role also encompassed customer service, sales, financial reporting, building management and staff training.
Resident Property Manager
Dalby Mid Town Motor Inn
Dalby Q
01.2006 - 12.2007
- Similar to my role at Tribeca Apartments, on a smaller scale, as manager I was responsible for all aspects of the Mid Town's 25 rooms, pool, laundry and catering facilities
- The role was far more autonomous than my role at Tribeca as the owners lived in Coffs Harbour subsequently the majority of communication was via phone, fax and email
- Our resulting team effort saw us achieve a 'runner up' placing in the Dalby Small Business Awards -Customer Service Award Category (2007)
- We also increased profit by approximately thirty thousand dollars in our first year and a further thirty thousand dollars the year following
- These results were achieved through a team effort to lift our profile and improve yield
- After a great deal of interaction with local groups, such as the RSL and improved customer service, food and beverage standards and overall property presentation, we also achieved a 4.5 star RACQ rating (previously 4 star and with no refurbishment).
Bar Manager
Penny Farthing Inn
Montville Q
08.2005 - 01.2006
Retail/Café Restaurant Manager
Spoon Deli Café
Brisbane Q
01.2004 - 08.2005
Resident Property Manager
Belmore All-Suite Hotel & Property Manager - Park Street Serviced Apartments
Wollongong NSW
08.2002 - 01.2004
Resident Property Manager
Sundowner Motor Inn
Nyngan NSW
02.2002 - 08.2002
Resident Manager
Castle Rock Backpackers Hostel
Edinburgh U.K.
03.1999 - 09.2001
Retail Wine Shop Manager
Fig Tree Hotel
Wollongong NSW
04.1996 - 03.1999
Lifeguard
Wollongong City Council
Wollongong NSW
06.1994 - 04.1996
General Duties Sports Retail
GAO Park Pty Ltd
Wollongong NSW
11.1989 - 01.1994
Education
NSCA Certificate as Safety Advisor -
01.2014
Diploma of Facilities Management, University of New England (Current) -
01.2011
Certificate IV in Training and Assessment, Southern Queensland Institute of TAFE. -
01.2007
Liquor Licensing Certificate, Queensland Government -
01.2005
Statement in checking Electrical Appliances, Hunter Institute of TAFE, NSW -
01.2003
Certificate in Occupational Health and Safety, Lifestart Pty Ltd, NSW -
01.2003
Certificate in Cellar Management, Corporate Catering Company, U.K. -
01.1999
Certificate in Licensing, British Institute of Inn Keepers, U.K -
01.1999
Certificate in Responsible Service of Alcohol, Australian Hotels Association, NSW. -
01.1996
Higher School Certificate, Cranbrook School, NSW. (Boarder) -
01.1988
Skills
- Emergency Preparedness
- Building Maintenance
- Space Planning
- Asset Management
- Technical knowledge
- Procurement Management
- Workplace Safety
Achievementsandprofessionalassociations
- Honorary Member, Nyngan Rotary Club.
- Chairman, Le Province Body Corporate.
- Royal Australian Lifesaving Society, Bronze Medallion.
- St John Ambulance, Senior First Aid Certificate.
- Illawarra Rugby Union, representative player.
- New South Wales Country Rugby Union, representative player.
- Fylde Rugby Union Football Club, representative player (UK).
References
- Steven Long, Principal, Suoernova Building Services, 0400 244 463
- Myles Heal, Principal Officer, Air-Eco HVAC, 0415 671 229
- Trace Argo, Owner/ Managing Director, Austec Building Automation, 0411 669 388
Hobbies and Interests
I enjoy Rugby Union (Recently joined the Busted Eagles Rugby Union Club at Wavell Heights), Camping, Hiking, Golf, Fishing, Cooking, Reading and History (predominantly Scottish).
Timeline
Senior Facilities Manager
Global FM
02.2014 - Current
Facilities Manager
IKEA Logan
11.2011 - 12.2013
National Operations Manager - ESS Single LEAP Facilities
Enoggera, Amberley and Holsworthy
05.2010 - 11.2011
Accommodation Centre Manager - ESS Single LEAP Facility
Gallipoli Barracks
11.2008 - 05.2010
Resident Property Manager
Q Resorts Tribeca Apartments
12.2007 - 11.2008
Resident Property Manager
Dalby Mid Town Motor Inn
01.2006 - 12.2007
Bar Manager
Penny Farthing Inn
08.2005 - 01.2006
Retail/Café Restaurant Manager
Spoon Deli Café
01.2004 - 08.2005
Resident Property Manager
Belmore All-Suite Hotel & Property Manager - Park Street Serviced Apartments
08.2002 - 01.2004
Resident Property Manager
Sundowner Motor Inn
02.2002 - 08.2002
Resident Manager
Castle Rock Backpackers Hostel
03.1999 - 09.2001
Retail Wine Shop Manager
Fig Tree Hotel
04.1996 - 03.1999
Lifeguard
Wollongong City Council
06.1994 - 04.1996
General Duties Sports Retail
GAO Park Pty Ltd
11.1989 - 01.1994
NSCA Certificate as Safety Advisor -
Diploma of Facilities Management, University of New England (Current) -
Certificate IV in Training and Assessment, Southern Queensland Institute of TAFE. -
Liquor Licensing Certificate, Queensland Government -
Statement in checking Electrical Appliances, Hunter Institute of TAFE, NSW -
Certificate in Occupational Health and Safety, Lifestart Pty Ltd, NSW -
Certificate in Cellar Management, Corporate Catering Company, U.K. -
Certificate in Licensing, British Institute of Inn Keepers, U.K -
Certificate in Responsible Service of Alcohol, Australian Hotels Association, NSW. -
Higher School Certificate, Cranbrook School, NSW. (Boarder) -
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