Sharon Zantuck
Summary
I am an experienced Clinical Operations Manager with a strong nursing background and a proven track record in managing hospital operations, business continuity, and emergency response. I possess strong clinical leadership skills, and patient care management, and utilise these to optimise operational efficiency. I excel in leading multidisciplinary teams to improve patient flow, enhance care outcomes, and ensure the safe, effective delivery of healthcare services. Adept at managing complex patient care scenarios, I provide supervision to staff, and guide healthcare teams through critical situations.
Leveraging advanced nursing practice and effective communication, I support both the clinical and operational needs of the hospital while maintaining a calm, focused approach under pressure.
Overview
19
19
years of professional experience
Work History
Clinical Operations Manager
Sandringham Hospital
09.2021 - Current
- Operational oversight across the hospital. Oversee patient flow, bed management, and staff allocation to optimise hospital efficiency and meet changing patient demand.
- Lead and manage hospital operations during emergency situations, critical incidents, and after-hours care in collaboration with clinical leads.
- Lead efforts in managing patient deterioration, mobilizing skilled teams to respond promptly, and ensuring adherence to safety and quality standards.
- Provide clinical leadership, coaching, and supervision to nursing and healthcare teams, ensuring effective patient care and progression.
- Contribute to safety, quality, and risk initiatives, following organizational guidelines, and escalating issues as needed.
- Build strong relationships across teams to improve interdisciplinary communication and patient care outcomes.
- Identify opportunities for operational and service improvements, implement strategies, and evaluate effectiveness.
- Established department SharePoint page encompassing KPIs, required resources, reporting and rostering.
- Adhere to Patient-Centred Care principles and National Safety & Quality Health Service Standards.
Operations Manager - Acting
Sandringham Hospital
02.2024 - Current
- Periodic leave/secondment cover
- Lead and manage hospital operations, focusing on high-quality patient outcomes and resource efficiency.
- Oversee clinical operations, ensuring compliance with national standards and quality policies.
- Manage operational efficiency, including infrastructure/IT projects and emergency management/business continuity processes.
- Oversee hospital access and flow, patient services, and patient experience initiatives.
- Utilise clinical knowledge to drive improvements in access and flow, and optimise hospital operations.
- Analyse clinical performance metrics to identify trends, implementing data-informed decision-making for operational enhancements.
- Coordinate and lead cross-functional projects and initiatives to enhance hospital performance.
- Collaborate with senior leaders to plan and implement key initiatives supporting hospital growth and expansion.
Patient Flow Coordinator - Casual
The Alfred
05.2023 - Current
- Coordinate patient admissions and discharges, optimising daily patient flow operations.
- Manage bed availability by monitoring capacity levels daily, adjusting resources as needed to accommodate fluctuations in demand.
- Monitor KPIs for patient access and emergency department ensuring targets are met.
- Execute daily workflow assessments, ensuring compliance with hospital policies and procedures.
- Contribute to the development of hospital policies and procedures related to patient flow.
- Established strong relationships with clinical staff members across disciplines by providing reliable support and fostering a collaborative work environment.
Nurse Manager, Ward G2 and Day Procedure Centre
Sandringham Hospital
08.2016 - 09.2021
- Management of 22 bed surgical ward and 12 bed Day Procedure Centre.
- Lead 47 full and part-time staff (31 EFT), including clinical and support staff. Annual performance development management of all direct reports.
- Establish Sandringham Community Bank Day Procedure Centre; participate in planning, review of staffing workflows; patient journey mapping and data collection; identifying FF&E requirements.
- Successfully lead Ward G2 and Day Procedure Centre to pass NSQHS accreditation.
- Redesign and implement W@S obstetric and gynaecology admission process as part of eTQC, including UR allocation and single encounter; optimising patient safety and care.
- Provide clinical and professional leadership, acting as a role model to all staff regarding clinical, professional and behavioural expectations.
- Develop a confident and competent leadership group to provide clinical support for ward staff, and work toward personal, professional and organisational goals.
Patient Flow Coordinator
Sandringham Hospital
01.2016 - 01.2017
- Work closely with clinical and management staff to coordinate access and patient flow.
- Consult with the senior leadership regarding operational concerns.
- Provide clinical support and leadership to ensure timely progression of patient care.
- Allocation of beds based on medical specialty, acuity, and timely transfer of care.
- Monitor hospital performance to meet emergency access KPIs.
- Provide clinical support and hospital coordination in the event of a clinical or non-clinical code.
- Act as Incident Commander in emergency situations, and manage business continuity.
- Weekly while in Nurse Manager roles
Nurse Manager, Ward F2
Sandringham Hospital
01.2015 - 07.2016
- Management of 22 bed acute medical ward.
- Leadership and management of 32 full and part-time staff, including clinical and support staff.
- Conduct regular ward governance meetings with interdisciplinary ward leadership staff to ensure safe and efficient provision of care for all patients.
- SIBR Implementation – establish and implement daily Structured Interdisciplinary Bedside Round for all patients, including education across all nursing and interdisciplinary staff.
- Developed local National Standard based nursing education program to encourage a commitment to personal and professional development for all nursing staff.
Clinical Nurse Manager - Operations, Ward 4GMU
The Alfred
07.2013 - 01.2014
- Lead nursing operations for 40 bed Acute Gen Med ward.
- Drive ward redevelopment planning, staff deployment, and management of staff, patient and equipment movement during ward closure.
- TQC GenMed Redesign – involved in development and implementation of GenMed Redesign, focusing on the nursing model of care, implementation of the ‘Streaming Nurse' role.
- Implementation of daily Structured Interdisciplinary Bedside Rounds including education of nursing and interdisciplinary staff, and round management.
- Implementation and facilitation of weekly structured Professional Development Workshops for nursing staff
- Hospital @ Night – implementation of the H@N initiative at a ward level, seeking feedback, and providing nursing education and support.
Associate Nurse Manager, Ward 6West
The Alfred
01.2009 - 01.2013
Registered Nurse Grade 2, Ward 6West
The Alfred
01.2007 - 01.2009
Education
Masters of Business Administration -
LaTrobe University
01.2018
Graduate Diploma of Health Services Management - undefined
Monash University
01.2014
Bachelor of Nursing (Pre-registration) with distinction - undefined
Deakin University
01.2007
Burns and Traumatic Wound Care - undefined
LaTrobe University & Alfred Health
01.2010
Skills
- Operations management
- Clinical leadership
- Collaborative team engagement
- Effective problem resolution
- Strong communication
- Stakeholder collaboration
Training
- Emotional Resilience for Professionals (2025)
- Incident Commander Training (2025)
- AWARE Occupational Violence Training (2025)
- Deteriorating Patient SIM (2025)
- Basic Life Support (2024)
- Health Roundtables attendee (2024)
Timeline
Operations Manager - Acting
Sandringham Hospital
02.2024 - Current
Patient Flow Coordinator - Casual
The Alfred
05.2023 - Current
Clinical Operations Manager
Sandringham Hospital
09.2021 - Current
Nurse Manager, Ward G2 and Day Procedure Centre
Sandringham Hospital
08.2016 - 09.2021
Patient Flow Coordinator
Sandringham Hospital
01.2016 - 01.2017
Nurse Manager, Ward F2
Sandringham Hospital
01.2015 - 07.2016
Clinical Nurse Manager - Operations, Ward 4GMU
The Alfred
07.2013 - 01.2014
Associate Nurse Manager, Ward 6West
The Alfred
01.2009 - 01.2013
Registered Nurse Grade 2, Ward 6West
The Alfred
01.2007 - 01.2009
Graduate Diploma of Health Services Management - undefined
Monash University
Bachelor of Nursing (Pre-registration) with distinction - undefined
Deakin University
Burns and Traumatic Wound Care - undefined
LaTrobe University & Alfred Health
Masters of Business Administration -
LaTrobe University
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