Sharon Apaui
Upper Mt Gravatt,QLD
Summary
Organised and dependable candidate successful at managing mulitple priorities with a positive attitude offering three years of designing innovative, functional spaces focused on sustainability and creative aesthetic design. Events design leader, skilled in writing proposals, delivering client presentations and building key relationships to grow client base.
Pursuing a full-time role that presents professional challenges and leverages interpersonal and career growth.
Overview
8
8
years of professional experience
Work History
Event Stylist/Planner/Coordinator
UNeeQ Events
10.2021 - Current
- Transformed venues into visually stunning spaces, utilizing expert knowledge of color schemes and design principles.
- Responding to event enquiries, coordinating event logistics, managing budgets, and ensuring successful event execution.
- Successfully executed numerous events simultaneously, demonstrating excellent time management skills.
- Increased customer referrals through exceptional communication and flawless execution of event designs.
- Conducted site visits to assess venue requirements and determine appropriate styling solutions.
- Collaborated with clients to establish event themes, ensuring a cohesive and memorable experience.
- Elevated brand recognition by producing visually engaging marketing materials showcasing past event designs.
- Efficiently coordinated event setup and breakdown processes, minimizing disruption to clients'' schedules.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
Travel Insurance Consultant/Customer Service Consultant
Allianz
04.2022 - 12.2023
- Ensuring a high standard of customer service, managing customer complaints, investigating claims, and maintaining communication with stakeholders.
- Provided exceptional customer service during the claims process by guiding clients through each step and advocating on their behalf when needed.
- Conducted thorough policy reviews for existing clients, identifying gaps in coverage and recommending appropriate solutions.
- Conducted comprehensive policy audits for clients, ensuring proper documentation and compliance with regulatory requirements.
- Organized regular client check-ins to review policy changes or updates to ensure continued alignment with individual needs and goals.
- Educated clients on insurance policies and procedures.
- Monitored customer feedback and identified areas of improvement.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
Managing Director
UNeeQ Heels
03.2017 - 01.2021
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
- Enhanced customer satisfaction and loyalty by developing and implementing comprehensive customer service excellence program.
- Revitalized company's online presence, launching user-friendly website and engaging social media platforms.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Diploma of Early Childhood Education - Early Childhood Education
THINKPOINT
Brisbane, QLD12.2015
Certificate III in Education Support - Education
Career Keys
Brisbane, QLD06.2014
Skills
- Excellent interpersonal and communication skills
- Strong time management and organisation
- Positive team contributor and confident autonomous worker
- Strengths in utilising various business technologies (phone and email management, social media platforms and inhouse company systems)
- Proficient with computer software packages including Microsoft Suite (Word, Excel, Outlook, and PowerPoint)
- Excellent negotiation, problem-solving and multi-tasking skills
- Resilient and adaptable to evolving environments
- Critical thinker
- Patient, kind and understanding
- Detailed knowledge of early childhood development, cross-cultural communications and interactions
Extracurriculum
Dec 2023
Qualifications
Early Childhood Education, Digital marketing campaign creation and execution, Online marketing tools and platforms, Community Health Services, Communication & Interpersonal Relations, First Aid & CPR, Relationship Building & Management, Leadership & Team Collaboration, Business Development & Innovation, Customer Service & Client Liaison, Cultural Awareness & Sensitivity, Time Management & Organisation, Bilingual in English & Samoan, Diploma of Early Childhood Education & Care, Thinkpoint Woodridge, Certificate III in Education Support, Career Keys Marsden, Provide First Aid Certificate (HLTAID003), Australia Wide First Aid, Provide Basic Emergency Life Support Certificate (HLTAID002), Australia Wide First Aid, Provide Cardiopulmonary Resuscitation Certificate (HLTAID001), Australia Wide First Aid, Blue Card, Previously held (Able to obtain again if required)
References
- Luana Tongia, Supervisor, Allianz Global Partners, 0481 095 482, luanat@allianz-assistance.com.au
- Michael Doughty, Supervisor, Allianz Global Partners, 0481 095 486, Michaeld@allianz-assistance.com.au
Languages
Samoan
Native or Bilingual
Timeline
Travel Insurance Consultant/Customer Service Consultant
Allianz
04.2022 - 12.2023
Event Stylist/Planner/Coordinator
UNeeQ Events
10.2021 - Current
Managing Director
UNeeQ Heels
03.2017 - 01.2021
Diploma of Early Childhood Education - Early Childhood Education
THINKPOINT
Certificate III in Education Support - Education
Career Keys
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