Sharon Manu Rauhihi
Glossop,SA
Summary
Motivated Administrator with many years of experience offering office support in Transport, Finance and Regional Medical Services. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Team Member
Bunnings
Berri, South Australia
03.2018 - Current
- Resolved customer complaints in a timely manner.
- Adhered strictly to company policies and procedures when dealing with customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Responded to customer inquiries via phone, email and in-person.
- Greeted customers and provided prompt, courteous service.
- Assisted with training new employees in customer service protocols.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Determined accurate prices for items customer services, consistently searching for deals and best prices.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Participated in team meetings to discuss solutions for improving customer service standards.
- Assisted customers with product selection and ordering processes.
- Informed customers of sales and promotions.
- Gave personal attention to customers, delivering rewarding shopping experiences
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Planned and completed group projects, working smoothly with others.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Understood and followed oral and written directions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Followed company policies and procedures diligently relating to exchanges and returns.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Tracked inventory levels to ensure sufficient supply of products.
Customer Service Team Member
Woolworths
Renmark, SA
02.2018 - 05.2022
- Adhered strictly to company policies and procedures when dealing with customers.
- Resolved customer complaints in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Greeted customers and provided prompt, courteous service.
- Determined accurate prices for Individual customer services, consistently searching for deals and best prices.
- Assisted customers with product selection and ordering processes.
- Informed customers of sales and promotions.
- Gave personal attention to customers, delivering rewarding shopping experiences
- Answered customer inquiries with courtesy and accuracy.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Processed payments using cash registers and credit card machines.
- Ensured store shelves were stocked appropriately with merchandise items.
- Worked with cross-functional teams to achieve goals.
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
Volunteer Clerical Assistant
Christies Downs Community House
Christies Beach, SA
01.2017 - 01.2018
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
- Updated contact databases with new information from volunteers.
- Copied, sorted and filed records of office activities and business transactions.
- Developed relationships with volunteers through regular communication.
- Sorted incoming mail for distribution to appropriate personnel.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Performed clerical duties such as photocopying, faxing, mailing, scanning, collating and binding documents.
- Answered telephones, directed calls, and took messages.
- Answered phone calls and emails from customers in a professional manner.
- Delivered messages and ran errands.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Conducted office inventory checks and requested restock of supplies.
- Greeted visitors at the front desk in a friendly and helpful manner.
- Completed day-to-day duties accurately and efficiently.
Customer Service Co-ordinator
Silver Chef
West End, Qld
02.2012 - 06.2017
- Updated customer accounts, addresses and contact information within call management databases.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Attended regular training sessions on updates and changes within the industry or organization.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Customer Service and Driver
Centre Bush Bus
Alice Springs, Northern Territory
02.2009 - 06.2012
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Updated data system with order specifics and customer details, preferences and billing information.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Transported clients to specified destinations safely and on-time.
- Assisted with loading and unloading freight when necessary.
- Reviewed work orders to perform freight movement and deliveries.
- Adhered to company policies and procedures related to safety and security standards.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Picked up clients from specific locations to transport and drop off at destinations.
Skills
- Database Maintenance
- Calendar Management
- Scheduling Appointments
- Database Entry
- Customer Engagement
- Administrative Support
- Telephone Reception
- Mail Handling
- Word Processing
- File Maintenance
- Office Administration
- Document Management
- Appointment Scheduling
- Passenger Assistance
- Vehicle Maintenance
- Daily Logging
- Materials Transport
- Safety Protocols
- Vehicle Inspection
- Safety Management
- Customer Service
- Loading and Unloading
- Confidentiality Understanding
- Database Management
- Vehicle Inspections
- Call Documentation
- Data Entry
- Flexible Hours
- Inventory and Stocking
- Honest and Dependable
- Relationship Building
- Adherence to Policies and Procedures
- Building Stakeholder Loyalty
- Safety and Cleanliness Standards
- Security Practices
- Team Cooperation
Certification
- Cert III Business AdminAdministration
- MR Drivers License
- Riders Drivers License
- Boat License
References
Di anne "Di" Hutchy
Bunnings Berri
In-house Manager
Mobile: 0427 865 148
Phone: 8583 3000
Trish Wesley-Smith
Bunnings Berri
Duty Manager / Superviser
Mobile: 0401 099 986
Phone: 8583 3000
Tamara Schultz
Bunnings Berri
Bunnings Team Leader
Mobile: 0428 880 130
Phone: 8583 3000
Timeline
Customer Service Team Member
Bunnings
03.2018 - Current
Customer Service Team Member
Woolworths
02.2018 - 05.2022
Volunteer Clerical Assistant
Christies Downs Community House
01.2017 - 01.2018
Customer Service Co-ordinator
Silver Chef
02.2012 - 06.2017
Customer Service and Driver
Centre Bush Bus
02.2009 - 06.2012
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