Travel and Photography
Sharon Ren
Specialising In Business Process Improvement And Customer Satisfaction
Adelaide,SA
Summary
- Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Continuous self-improvement by learning new skills and knowledge from different channels and industries has equipped me to be resourceful in problem solving and to be resilient to changes in life and work.
- Proven track record in excellent customer service and nurturing long-lasting business relationships in various industries.
- Experienced with product testing, management and development of new business opportunities.
Overview
16
16
years of professional experience
3
3
Language
Work History
Loan Processing Business Development Manager
Know How Property Finance
Adelaide
08.2021 - 07.2023
- Took advantage of my mortgage broking professional experience and successfully led an offshore loan admin team to help brokers reach and maintain the perfect balance in business & life.
- Kept meticulous client notes and updated account information in company databases for compliance and potential compliant management
- Apart from processing actual loan applications, I collaborated with upper management to implement continuous improvements and exceed team goals.
- Taught consultative customer experience & loan processing techniques to new and existing staff members to build expertise.
- Aligned company goals with customer outcomes and increased customer satisfaction
Customer Service & Underwriting Consultant
Suncorp NZ
Auckland
07.2020 - 08.2021
- Working in a fast-paced call centre environment, I successfully honed my professional skills of insurance underwriting and complaint management
- I handled customers' enquiries regarding general insurance products and their accounts in forms of phone calls and emails
- I provided quotes on suitable general insurance products to meet the customers' goals in accordance with our company policies
- I assisted customers with the completion of policy establishment and payment arrangements
- Apart from the main working tasks, I was also selected to participate in a corporate group for our internal process improvement collaborations. I cherished the opportunities to learn about the other functional arms of the company, openly discussed with colleagues and collectively resolved the bottleneck matters in different departments of the business.
Owner Support Specialist
Bachcare Holiday Homes
Auckland
10.2018 - 02.2020
- Cultivate positive “Zen” relationships by applying balanced wisdom and effective communication skills in order to resolve problems amongst property managers, holiday home owners, guests and internal stakeholders
- Effectively optimised online listings in a timely manner to ensure the accuracy of pricing, promotions, features of listings in the database by using sophisticated computerised programs
- Effectively responded to holiday home owners' enquiries, via phone calls and email, on monthly financial statements and the use of the online self-service portal
- Collaborated with internal departments to align marketing campaigns.
- Evaluated customer needs and feedback to drive product and service improvements.
Travel Sales Consultant
Flight Centre
Auckland
02.2018 - 10.2018
- Asked open-ended questions to better ascertain client needs and determine best domestic or international travel offerings.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Organized memorable and exquisite travel itineraries and vacations for clients in all walks of life
- Implemented automated office systems, optimising clients and data communications as well as records management.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
Mortgage Broker
Know How Property Finance & Aussie Home Loans
Adelaide
08.2015 - 02.2018
- Assessed clients' financial data to determine loan suitability
- Collaborated with and facilitated communications between clients and lenders to obtain ideal loans for home purchases or refinancing
- Presented, explained and processed home loan documents efficiently through the application process
- Liaised with lenders and other third parties to make property or refinancing settlement happen on time
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Established strong relationships with clients, which helped to forge new business opportunities.
- Participated in industry events and conferences to build relationships and gain market intelligence.
Technical Services Consultant
Transpacific Technical Services
Adelaide
09.2007 - 07.2013
- Demonstrated high level of communication skills in providing technical support and regulatory advice on chemical waste management
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Renegotiated outsourcing contracts to save considerable costs.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
Education
Diploma - Finance And Mortgage Broking Management
Institute of Strategic Management
Adelaide 02.2015 - 2015.03
Certificate III - Business Management
Windsor Institute
Sydney 03.2006 - 2007.03
Master of Science - Environmental Management
Macquarie University
Sydney 09.2004 - 2006.07
Bachelor of Science - Applied Chemistry
South China University of Technology
China 09.2000 - 2004.07
Skills
Relationship building and management
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Loan Processing Business Development Manager
Know How Property Finance
08.2021 - 07.2023
Customer Service & Underwriting Consultant
Suncorp NZ
07.2020 - 08.2021
Owner Support Specialist
Bachcare Holiday Homes
10.2018 - 02.2020
Travel Sales Consultant
Flight Centre
02.2018 - 10.2018
Mortgage Broker
Know How Property Finance & Aussie Home Loans
08.2015 - 02.2018
Diploma - Finance And Mortgage Broking Management
Institute of Strategic Management
02.2015 - 2015.03
Technical Services Consultant
Transpacific Technical Services
09.2007 - 07.2013
Certificate III - Business Management
Windsor Institute
03.2006 - 2007.03
Master of Science - Environmental Management
Macquarie University
09.2004 - 2006.07
Bachelor of Science - Applied Chemistry
South China University of Technology
09.2000 - 2004.07
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