Sharooq Naeem
Greenbank,Australia
Summary
Seeking a dynamic role where I can utilize my communication, creativity, and management skills to enhance business operations. I thrive on integrating theoretical concepts into practical solutions and am eager to learn from seasoned professionals. With a focus on self-sufficiency, team work and a drive for continual growth, I am ready to contribute effectively to any job environment.
Overview
4
4
years of professional experience
Work History
Guest Service Agent Position
Oaks Hotel & Resorts
Brisbane
11.2023 - 02.2024
- Oversaw daily operations within hotel including front desk, food and beverages services
- Coordinated with other departments to ensure smooth running of the entire hotel operation
- Created and optimized employee schedules for shift coverage, including rotational shifts AM PM overnight according to occupancy and need to assist equally to all Front Office Staff
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety
- Resolved customer complaints promptly and efficiently while always maintaining a professional demeanor
- Implemented strategies designed to improve customer satisfaction ratings
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
Sandwich Artist
Subway
Brisbane
05.2023 - 09.2023
- Provide customer services
- Food Preparation assembling sandwiches, salads, and other menu items according to the customer's specifications
- Following standardized recipes and procedures to ensure consistency in food quality and presentation
- Maintaining Cleanliness and Hygiene Regularly cleaning and sanitizing workstations, utensils, and equipment to meet health and safety regulations
- Cash Handling and Point-of-Sale Transactions, Handling cash transactions and using the point-of-sale (POS) system to process orders and payments accurately.
Sales Representative
Face-to-Face Sales
Brisbane
03.2021 - 11.2022
- Provide customer services
- Interact with individuals to engage and persuade them to support charities
- Pursue potential donors to contribute to charitable causes
- Collaborate with team members to achieve sales targets and goals
- Employ quick thinking and adaptability to handle on-the-spot challenges
- Apply problem-solving skills to overcome objections and find solutions.
Cashier
One Stop
Brisbane
06.2020 - 10.2020
- Register sales on cash register
- Resolve customer issues promptly and effectively
- Process cash transactions accurately and efficiently
- Inventory management.
Education
IT Professional Career Development Program -
Navitas Professional
01.2023
Master of Information Technology -
Charles Sturt University
01.2022
Graduate Certificate -
University of Tasmania
01.2020
Bachelor of Business Administration -
Bahria University
01.2019
O and A Levels -
Roots School System
01.2015
Skills
- Cash Flow Management
- Client Management
- POS system operation
- Interpersonal Skills
- Social Media Management
- Active Listening
- Problem Solving
- Teamwork and Collaboration
- Attention to detail
- Customer Service Expert
- Payment Processing
- Guest Check-In And Check-Out
- Safety Procedures
- Customer Satisfaction
- Reservations Management
- Reservations
- Cash Control
- Check-Out Procedures
- Customer Relationship Management
Online Tools
- Moodle
- Zoom
- Slack
- Microsoft Teams
- Microsoft Excel
Languages
English, Native/Bilingual
References
Available upon request
Hobbies and Interests
- Apple Procreate
- Hiking
- Photography
Languages
English
Full Professional
Urdu
Full Professional
References
References available upon request.
Timeline
Guest Service Agent Position
Oaks Hotel & Resorts
11.2023 - 02.2024
Sandwich Artist
Subway
05.2023 - 09.2023
Sales Representative
Face-to-Face Sales
03.2021 - 11.2022
Cashier
One Stop
06.2020 - 10.2020
IT Professional Career Development Program -
Navitas Professional
Master of Information Technology -
Charles Sturt University
Graduate Certificate -
University of Tasmania
Bachelor of Business Administration -
Bahria University
O and A Levels -
Roots School System
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