Sharren Kelly
Duea River Valley,NSW
Summary
Successful coordinator of community service resources to meet needs and expected demands of vulnerable local populations. Proficient in organizing program referrals, providing direct support and coordinating outreach. Talents include building relationships and partnerships to further goals.
Hardworking and reliable Resource Coordinator with strong ability in administration. Offering Communication and Customer Service skills and demonstrated knowledge of issues relating to older people and people with disability.
Highly organized, proactive and punctual with team-oriented mentality.
Overview
16
16
years of professional experience
Work History
Questacon Volunteer Coordinator
Questacon
Canberra, ACT
06.2010 - 02.2022
- Created job descriptions for all volunteer roles.
- Maintained up-to-date volunteer calendar coordinating scheduling and staff availability.
- Managed volunteer database and volunteer service hours for inclusion in monthly and year-end volunteer reports.
- Facilitated communication between staff members and volunteers.
- Monitored compliance with organizational policies and procedures.
- Collaborated with local partners and stakeholders on outreach initiatives.
- Reviewed online volunteer applications and managed volunteer background checks.
- Matched volunteers with open positions based on individual strengths and knowledge.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Oversaw creation and use of volunteer support brochures, fliers and cards.
- Computed balances, totals or commissions to support accounting team.
- Interpreted and explained work procedures and policies to brief staff.
- Assisted in developing strategies to increase community engagement with the organization's mission.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Assigned volunteers to keep shifts properly staffed.
- Managed a database of volunteer information.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Ensured proper recognition of volunteer efforts through awards, certificates.
- Maintained records of volunteering hours worked by each individual.
- Set up weekly meetings with volunteers to discuss their progress and challenges.
- Developed and managed volunteer recognition, engagement and retention practices.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Organized training programs for volunteers.
- Provided guidance on how to best utilize available resources in order to maximize the impact of volunteer work.
- Communicated regularly with volunteers, assisting with issues and questions.
- Oversaw volunteer logistics and handled schedules, inventory and transportation management.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Quesacon Human Resource Officer
Questacon
Canberr, ACT
06.2009 - 06.2010
- Maintained accurate records of personnel data in both paper and electronic filing systems.
- Negotiated collective bargaining agreements with labor unions by highlighting company profit and operational outcomes.
- Provided administrative assistance to HR Manager during special projects such as reorganizing offices or implementing a new system for tracking vacation days.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Scheduled meetings with employees to address concerns and grievances.
- Assisted with payroll processing tasks such as calculating overtime payments and verifying vacation time balances.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Outreach Programs Bookings Coordinator
Questacon
Canberr, ACT
06.2006 - 06.2009
- Organized files and records for clients, maximizing security of information.
- Updated customers on changes in their reservations or any other relevant information.
- Managed customer inquiries regarding bookings, providing information on availability and rates.
- Provided administrative support for the bookings team, such as filing documents and responding to emails.
- Created reports summarizing past performance of bookings in order to inform future decisions.
- Coordinated and maintained daily bookings for clients, ensuring accuracy and timeliness.
- Identified ways to streamline processes related to booking requests and implemented new procedures accordingly.
- Communicated client reservations to appropriate staff.
- Kept paper and digital records of bookings, reservations and client needs.
- Offered assistance with travel arrangements for customers if needed.
- Performed data entry into booking systems to ensure accuracy of records.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Business Administration and Management
Wisdon Learning
Canberra, ACT02-2021
Mental Health First Aider
Mental Health First Aid Australia
Canberra08-2020
Associate of Applied Science - Diploma Landscape Design
CIT Applied Science
Canberra, ACT11-1995
Associate of Applied Science - Horticulture Science
CIT Applied Science
Canberra, ACT10-1994
Skills
- Ability to listen to client unique needs and to provide clear concise information remaining calm under pressure
- providing supportive environment by being empathetic and patient
- successfully leading projects to completion
- Effectively communicating by triaging the communication methods to achieve the desired outcome
- Scheduling and time management to maintain pathway for distributing information to team members to deliver end result
- Problem solving by recognizing issues Navigating resources and being able to solve complex problems, while delivering results on time and within budget
Affiliations
- Pottery
Apiarist
Gardening
Conservation Volunteering with River Care
Eurobodalla Botanical Gardens Visitor Centre
Barbara Setnicar
Referee
Barbara Setnicar
Project Coordinator – Jenny Wanless Family Project
Manager Volunteer Program
T: 02 6270 2858 | M: 0432 592 868
E: barbara.setnicar@questacon.edu.au
NB: I work part time M-F and leave the office by 3.00pm most days
Timeline
Questacon Volunteer Coordinator
Questacon
06.2010 - 02.2022
Quesacon Human Resource Officer
Questacon
06.2009 - 06.2010
Outreach Programs Bookings Coordinator
Questacon
06.2006 - 06.2009
Business Administration and Management
Wisdon Learning
Mental Health First Aider
Mental Health First Aid Australia
Associate of Applied Science - Diploma Landscape Design
CIT Applied Science
Associate of Applied Science - Horticulture Science
CIT Applied Science
Similar Profiles
Aparajita SenguptaAparajita Sengupta
Cafe Supervisor at Questacon - The National Science and Technology CentreCafe Supervisor at Questacon - The National Science and Technology Centre
Michaela ThomMichaela Thom
Questacon Assistant at Questacon National Science And Technology CentreQuestacon Assistant at Questacon National Science And Technology Centre
Tegan CrossTegan Cross
Indigenous Engagement Manager - A/g at Questacon - The Nat. Science And Technology CentreIndigenous Engagement Manager - A/g at Questacon - The Nat. Science And Technology Centre
Alden MoentoroAlden Moentoro
AIBP - Internship at Industry PlatformAIBP - Internship at Industry Platform
Andrea MatuteAndrea Matute
Customer Service Representative at Medicare Services AustraliaCustomer Service Representative at Medicare Services Australia