Sharron Clover
Langwarrin,VIC
Summary
Detail-oriented professional with extensive experience in customer service and inventory management. Proven ability to educate customers and streamline operations, ensuring high levels of satisfaction and efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Signage
Rod Contrast Signs
Langwarrin, VIC
05.2021 - Current
- Helped with installation with signage for large retail groups
- Vacuumed, cleaned and helped maintain job sites
- Delivered goods
- Organised deliveries of goods
Dispensary Technician
Amcal Pharmacy
Carrum Downs, VIC
05.2009 - 11.2019
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Managed customer accounts and debt recovery
- Managed customer complaints with professionalism and compassion
- Assisted pharmacist on duty with any complications
Dispensary Technician
Terry White Rosebud
Rosebud, VIC
01.2004 - 07.2011
- Maintained accurate inventory records to ensure stock availability.
- Educated customers on product selection and usage best practices.
- Collaborated with team members to streamline daily operations.
- Trained new staff on dispensary protocols and customer service techniques.
- Maintained a clean and organized dispensary environment, prioritizing safety and accessibility for all patients.
- Managed merchandising of the store to be in accordance of planograms
- Manager of accounts
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Improved patient retention rates through exceptional customer service
Education
Kingswood College
Box Hill, VICDiploma of Dispensary Technician
Pharmacy Guild of Australia
Melbourne, VIC2004
Skills
- Active listening
- Problem resolution
- Customer relations
- Relationship building
- Complaint handling
- Complaint resolution
Certification
Dispensary technician
Debt recovery
Pharmacy assistant training course
Retail certificates in customer service etc
Timeline
Signage
Rod Contrast Signs
05.2021 - Current
Dispensary Technician
Amcal Pharmacy
05.2009 - 11.2019
Dispensary Technician
Terry White Rosebud
01.2004 - 07.2011
Kingswood College
Diploma of Dispensary Technician
Pharmacy Guild of Australia