Sharron Katich

• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
• Supervised server staff and simultaneously served personal section of tables.
• Managed food resources, memorized orders, and coordinated customer service.
• Bussed and reset tables to keep wedding function rooms and work areas clean.

• Recruit and hire staff for the store to meet the needs of customers.
• Complete schedules and assign duties and responsibilities to the store’s staff.
• Train new employees and provide continuing education and training to current employees.
• Track and implement financial quotas for the store and staff based on the stated financial goals of the business.
• Manage store inventory.
• Evaluate staff and replace staff as needed based on performance based metrics.
• Responding to customer complaints and concerns in a professional manner.
• Ensuring store compliance with health and safety regulations.
• Greeting customers and assisting them with questions and recommendations
• Maintaining inventory levels, ordering stock, receiving deliveries and noting discrepancies
• Stocking produce and rotating fresh fruit and vegetables

Took this time to focus on raising my youngest daughter Madison, my husband at the time supported the family.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Stocked merchandise, clearly labelling items, and arranging according to size or colour.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Managed efficient cash register operations.

• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Established rapport with customers using active listening and interpersonal skills.
• Fielded customer questions to share information about products, availability, and pricing.