Sharron Pike
Sydney,Australia
Summary
Seasoned Residential Property Manager with broad experience in property maintenance, tenant relations, and financial management. Known for strong leadership skills, adept at building positive relationships with tenants while ensuring profitability of properties. Successfully managed diverse portfolio of residential properties, demonstrating strong problem-solving and organizational abilities. Brought about substantial improvement in operational efficiency and tenant satisfaction in previous roles through strategic planning and effective communication. Seasoned Collections Officer with background in managing recovery of outstanding debts and maintaining sound relationships with clients. Possess strong negotiation skills, ability to handle challenging situations professionally, and adeptness in credit management software. Demonstrated success in implementing effective collection strategies while preserving customer relations.
Overview
35
35
years of professional experience
Work History
Residential Property Manager
Agius Property Group
02.2024 - 09.2024
- Developed and implemented residential property management strategies to maximize rental income
- Conducted regular inspections of properties to ensure compliance with local laws and regulations
- Created detailed reports for landlords on the condition of their properties
- Reviewed tenant applications and screened potential tenants for credit, background, and employment history
- Resolved tenant disputes in a timely manner by listening to both sides and proposing solutions
- Negotiated leases with tenants, ensuring all terms were clearly outlined and agreed upon
- Advised landlords on marketing strategies to attract new tenants quickly
- Managed the eviction process when necessary in accordance with applicable laws
- Monitored market conditions in order to adjust rents accordingly when appropriate
Bar Staff Member
Sandpalms Roadhouse
06.2023 - 01.2024
- Collaborated with team members to ensure smooth service during peak hours.
- Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
- Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Provided exceptional service to large groups during events, coordinating drink orders efficiently for timely delivery.
- Maintained a clean and organized bar area for an enjoyable customer experience.
- Streamlined order processing by effectively multitasking while remaining attentive to individual customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Residential Property Manager
Angsty Pty Limited
03.2012 - 05.2023
- Developed and implemented residential property management strategies to maximize rental income
- Conducted regular inspections of properties to ensure compliance with local laws and regulations
- Created detailed reports for landlords on the condition of their properties
- Reviewed tenant applications and screened potential tenants for credit, background, and employment history
- Resolved tenant disputes in a timely manner by listening to both sides and proposing solutions
- Negotiated leases with tenants, ensuring all terms were clearly outlined and agreed upon
- Advised landlords on marketing strategies to attract new tenants quickly
- Managed the eviction process when necessary in accordance with applicable laws
Collections Officer
Commonwealth bank
12.1989 - 09.2008
- Collected delinquent accounts by contacting customers via telephone, email and mail
- Analyzed customer financial situations to negotiate payment plans and settlement agreements
- Documented collection activities in customer accounts utilizing computerized system
- Reviewed credit reports to identify potential risks and develop strategies for successful collections
- Researched account histories to determine appropriate actions on overdue payments
- Performed skip tracing activities to locate missing customers or debtors who had moved without providing a forwarding address
- Provided feedback regarding the effectiveness of collection efforts for management review
- Managed multiple accounts simultaneously while meeting established deadlines
- Developed relationships with customers to facilitate successful resolution of delinquent accounts
- Advised customers on available options when they were unable to make full payments
- Communicated effectively both verbally and in writing with external parties involved in the collection process
- Attended training sessions on relevant topics related to collections practices and procedures
- Handled inbound phone calls and answered customer inquiries
- Negotiated payment plans and arrangements
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals
- Contacted debtors through email, telephone and mail contact to begin collections process
- Oversaw settlement, discharge and sale of repossessed items and buildings
Education
High School - Cooking, Camping, Fishing
Miller High School
Miller, NSWSkills
- Rent collection
- Resident relations
- Marketing and Advertising
- Maintenance Coordination
- Property Inspections
- Interpersonal abilities
- Real Estate License
- Skip tracing debtors
- Knowledge of billing procedures
- Call Control
- Investigation due diligence
- Case Management
- Reporting collections activity
- Payment Plan Options
- Skilled in negotiation
Activities
- Camping
- Fishing
Timeline
Residential Property Manager
Agius Property Group
02.2024 - 09.2024
Bar Staff Member
Sandpalms Roadhouse
06.2023 - 01.2024
Residential Property Manager
Angsty Pty Limited
03.2012 - 05.2023
Collections Officer
Commonwealth bank
12.1989 - 09.2008
High School - Cooking, Camping, Fishing
Miller High School
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