Summary
Overview
Work History
Skills
Telephone
Certificates Of Attainment Training
Certification
Timeline
background-images

Sharron Wade

Hatton Vale,Australia

Summary

I am a fast and keen learner; and have a number of persons that I have supervised at Goldmark and Prouds. I strive to make the customer/s happy and make their experience shopping in my store a very positive and fulfilling one. I am looking at moving away from Retail and branching out into Warehousing Logistics fields.

Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

25
25
years of professional experience
1
1
Certification

Work History

SALES ASSISTANT/ KEYHOLDER/ 3IC

JPL Group/ Prouds
08.2021 - Current
  • Customer Service
  • Stock Control
  • Money Handling and Staff delegations, if Managers were away
  • Merchandising window displays and stands in store
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Established rapport with customers using active listening and interpersonal skills.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Trained new staff on sales techniques and store policies, enhancing overall team performance.
  • Updated product displays regularly, keeping store appearance fresh and appealing.
  • Increased store foot traffic with innovative window display designs.

Assistant Manager

Williams Shoes
10.2017 - 07.2021
  • Customer Service
  • Stock Control
  • Money Handling and Staff delegations when managers away on leave
  • Merchandising window displays and stands in store
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Sales Assistant/ Assistant Manager/ Key Holder

JPL Group - Prouds/ Goldmark
01.2010 - 10.2017
  • Customer Service
  • Stock Control
  • Money Handling and Staff delegations
  • Rosters
  • Merchandising window displays and stands in store
  • Training and Coaching of Staff
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Established rapport with customers using active listening and interpersonal skills.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Increased store foot traffic with innovative window display designs.
  • Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
  • Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.

BUSINESS OWNER/OPERATOR

CRIB CULTURE INTERNET BUSINESS
01.2007 - 01.2010
  • Ordering Stock
  • Customer Service/Relations
  • Maintaining relations with suppliers
  • Delivery of Products
  • Book Keeping
  • Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

SALES ASSISTANT

Wallace Bishop Jewellers
01.2005 - 07.2005
  • Customer Service
  • Stock Control and Money Handling
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

STORE 3IC and SALES ASSISTANT

JPL Group/ Prouds
01.2000 - 01.2004
  • Customer Service
  • Stock Control
  • Money Handling and Staff delegations
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Met and exceeded sales targets consistently, contributing to overall team success.

Skills

  • Supervision of junior staff
  • Experienced Merchandising
  • Comply with all OH&S requirements
  • Security minded
  • Maintain and Order Stock
  • Maintain Store Security
  • Maintain a strong relationship with customers
  • Compile special orders
  • Organise and maintain work areas
  • Review staff performances
  • Manage budgets
  • Handle daily management of the store
  • High level of communication skills
  • Motivated and positive responder to challenges
  • Responsible
  • Trustworthy
  • Sales expertise
  • Cash register operation
  • Relationship building
  • Point of sale operation
  • Opening and closing procedures
  • Customer needs assessment
  • Visual merchandising
  • Product merchandising
  • Display building
  • Customer relationship management
  • Upselling strategies
  • Returns and exchanges
  • Friendly and helpful
  • Customer assistance
  • Positive customer engagement
  • Safety and cleanliness standards
  • Meeting sales goals
  • Register opening and closing
  • Cash handling

Telephone

0400 298 879

Certificates Of Attainment Training

  • Certificate 3 in Retail – SIR30207
  • Certificate 2 in Retail – SIR20207
  • Certificate of Achievement Watch Department Knowledge Handbook Test
  • Certificate for Add on Sales Retail Training
  • Certificate for I C.A.R.E Programme - Woolworths

Certification

Certificate 2 in Retail

Certificate 3 in Retail

Timeline

SALES ASSISTANT/ KEYHOLDER/ 3IC

JPL Group/ Prouds
08.2021 - Current

Assistant Manager

Williams Shoes
10.2017 - 07.2021

Sales Assistant/ Assistant Manager/ Key Holder

JPL Group - Prouds/ Goldmark
01.2010 - 10.2017

BUSINESS OWNER/OPERATOR

CRIB CULTURE INTERNET BUSINESS
01.2007 - 01.2010

SALES ASSISTANT

Wallace Bishop Jewellers
01.2005 - 07.2005

STORE 3IC and SALES ASSISTANT

JPL Group/ Prouds
01.2000 - 01.2004

Similar Profiles

CREATE PROFILE
Sharron Wade