Sharon Matsen
Atherton,QLD
Summary
Dynamic professional specializing in executive support and operational leadership. Skilled in multitasking and prioritizing tasks efficiently. Comprehensive background in office management, accounts receivable, and contract management. Recognized for delivering exceptional customer service and fostering team collaboration.
Overview
23
23
years of professional experience
Work History
Head Chef /Business Owner
Self Employed
Atherton, QLD
06.2023 - 05.2025
- Created weekly work schedules for kitchen personnel based on anticipated business volume.
- Organized kitchen staff to ensure efficient operations during peak service hours.
- Maintained accurate records of inventory, sales, labor costs, and other operational costs.
- Trained new kitchen staff in food safety regulations and proper cooking techniques.
- Assisted in developing marketing strategies aimed at increasing restaurant revenue.
- Monitored food production to guarantee quality standards were met.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Sales Associate
Stihl Shop Atherton
Atherton, QLD
01.2023 - 06.2023
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
- Processed credit card transactions quickly and securely.
- Processed returns, exchanges, and refunds in accordance with company policies.
Head Chef
Giddys Place
Atherton, QLD
01.2007 - 06.2023
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Monitored team progress towards achieving milestones set forth in project plans.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
Head Chef
Sovereign Inn Hotel
Newcastle, NSW
01.2004 - 12.2006
- Identified areas of improvement in store operations processes.
- Collaborated with senior management on long-term strategic planning initiatives.
- Resolved customer complaints promptly and professionally.
- Reviewed financial statements including profit and loss reports.
- Monitored stock levels regularly to avoid out-of-stock situations.
Chef
Serco RAAF Base Mess Hall
Newcastle, NSW
01.2003 - 01.2004
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Prepared high-quality dishes according to established recipes.
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cook
Baffetti Ristaronte E Bar
04.2002 - 01.2004
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Checked quality of food products to meet high standards.
Education
Certificate III Retail Baking - Hospitality
BITA Baking Industry Training
Brisbane03-2014
Certificate III Business Administration - Business
Hunter Institute TAFE
NSW12-2006
Certificate IV Hospitality (Commercial Cookery) - Hospitality
Hunter Institute
NSW12-2005
Certificate IV Small Business Management - Buiness
Hunter Institute TAFE
NSW07-2005
Certificate III Hospitality (Commercial Cookery) - Hospitality
William Angliss Institute of TAFE
Melbourne, VIC10-2003
Hospitality Operations II - Commercial Cookery
TAFE NSW
NSW03-2003
High School Diploma -
Irrawang High School
NSW12-2002
Skills
- Inventory management and quality assurance
- Staff training and development
- Customer service excellence
- Communication skills
- Team collaboration
Accomplishments
- Nominated and become finalist two years running for the TRC Customer Service Excellent Awards
Timeline
Head Chef /Business Owner
Self Employed
06.2023 - 05.2025
Sales Associate
Stihl Shop Atherton
01.2023 - 06.2023
Head Chef
Giddys Place
01.2007 - 06.2023
Head Chef
Sovereign Inn Hotel
01.2004 - 12.2006
Chef
Serco RAAF Base Mess Hall
01.2003 - 01.2004
Cook
Baffetti Ristaronte E Bar
04.2002 - 01.2004
Certificate III Retail Baking - Hospitality
BITA Baking Industry Training
Certificate III Business Administration - Business
Hunter Institute TAFE
Certificate IV Hospitality (Commercial Cookery) - Hospitality
Hunter Institute
Certificate IV Small Business Management - Buiness
Hunter Institute TAFE
Certificate III Hospitality (Commercial Cookery) - Hospitality
William Angliss Institute of TAFE
Hospitality Operations II - Commercial Cookery
TAFE NSW
High School Diploma -
Irrawang High School
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