Sharyn Cowie
Broken Hill,NSW
Summary
Accomplished Manager with a proven track record across a diverse roles with skill built during a successful career. Excelling in strategic planning, with an analytical approach to business planning and day-to-day problem solving and operations management. Skilled in fostering teamwork and collaboration, achieved significant cost savings and enhanced customer satisfaction. Expert in financial management and complex problem-solving, consistently delivering results beyond expectations.
Overview
36
36
years of professional experience
Work History
Manager, Telehealth
Western NSW Local Health District
05.2011 - Current
- Achieved District goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction by overhauling customer service protocols and training staff in customer engagement techniques.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Manager, EMR Application Support Team
WNSW LHD
02.2012 - 08.2014
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Critical Care Advisory Service Project Officer
Greater Western Area Health Service (GWAHS)
03.2008 - 06.2014
- Kept senior management well-informed by preparing and presenting project status reports.
- Developed and deepened relationships with key stakeholders.
- Facilitated successful project outcomes by maintaining open lines of communication among team members, stakeholders, and senior management.
- Developed and monitored project schedules, budgets and objectives for successful completion.
- Gathered and organized supporting materials for meetings and project updates.
- Kept stakeholders informed of progress through regular status updates clearly communicating any changes to project scope, timeline or budget.
- Collaborated closely with clients to clarify project requirements, goals, budgets, timelines, ensuring alignment with organizational objectives.
Area Manager, Telehealth
GWAHS
04.2005 - 12.2011
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
EMR Transformation Manager
GWAHS
05.2007 - 01.2008
- Aligned District and State goals with overall NSW Health strategy, ensuring that individual efforts contributed directly to broader success.
- Provided regular updates to senior leadership on the status of transformational initiatives, enabling informed decision-making at all levels.
- Established strong relationships with key stakeholders to ensure alignment of objectives and seamless execution of projects.
- Conducted thorough analyses of existing processes, identifying opportunities for improvement and implementing necessary changes.
- Enabled a culture of continuous improvement by fostering an environment where employees felt empowered to suggest and implement innovative solutions.
Patient Administration System Training Coordinator
Far West Area Health Service (FWAHS)
04.2003 - 12.2005
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
Medical Records Clinical Coder
FWAHS
03.1989 - 10.2005
- Reduced claim denials by ensuring thorough and accurate clinical documentation.
- Provided ongoing education and training sessions for fellow coders, promoting professional development and skill enhancement.
- Leveraged data analytics tools to identify patterns in coding errors or discrepancies, informing targeted interventions aimed at improving accuracy rates.
- Maintained up-to-date knowledge of industry best practices, contributing to a consistently high-performing coding team.
- Conducted extensive research on emerging trends within the medical coding field, keeping abreast of changes that could impact both workflow processes and revenue streams.
- Enhanced overall coding accuracy by conducting regular audits and providing feedback to team members.
- Served as a liaison between coding and billing departments, fostering open lines of communication to address any discrepancies or concerns in a timely manner.
Emergency Department Information System Manager
FWAHS
09.1992 - 08.2005
- Developed comprehensive documentation outlining standard operating procedures for system maintenance activities, promoting consistency across the team''s operations.
- Provided technical support and guidance to users, fostering a strong customer-centric culture within the organization.
- Conducted thorough audits of existing systems, identifying areas for improvement and implementing strategic updates accordingly.
- Streamlined IT processes for increased efficiency and reduced downtime through comprehensive system monitoring.
- Wrote and updated technical documentation covering system components.
- Administered system controls, databases, and networks.
Education
CED Job Evalution
NSW Health
Mercer Learning 2017
Studer
NSW Health
Studer 2014
Financial Management Essentials
NSW Health
Health Education Training Institute 2016
Microsoft Project
NSW Health
New Horizons 2016
Diploma In Management
NSW Health
Centre, Rural And Remote Education2011
Team Building - True Colours
WNSWLHD
Centre Rural & Remote Education2009
Clinical Redesign
NSW Health
Institute For Clinical Excellence 2009
Safety Improvement Program
NSW Health
Institute For Clinical Excellence 2008
Accelerated Implementation Methodology
NSW Health
NSW Health EMR Project 2007
Certificate IV Training And Assessment
Robinson College
Broken Hill, NSW2005
Patient Administration - Train The Trainer
ISoft Pty Ltd
2004
Structure Query Language (SQL)
EDIS Advanced Reporting -
HAS Solutions 2001
Occupational Health & Safety
OHS - Committee in Workplaces
2001
Medical Clinical Coding
TAFE NSW
Broken Hill, NSW1990
Medical Terminology
TAFE NSW
Broken Hill, NSW1989
Medical Records Administration
TAFE New South Wales
Broken Hill, NSW1987
NSW High School Certificate
Broken Hill High School
Broken Hill, NSW1980
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Operations Management
- Project Management
- Negotiation
- Financial Management
- Contract Management
- Teamwork and Collaboration
- Customer Service
Accomplishments
With my vast and varied roles, I have a wholistic understanding of both the corporate and clinical aspects of NSW Health. I have lead NSW Health Telehealth Working Parties, and investigator in a number of research and evaluation projects and part of a team nominated for a NSW Premier's Award . I am the the NSW Health representative for the Australian Telehealth Society.
Timeline
Manager, EMR Application Support Team
WNSW LHD
02.2012 - 08.2014
Manager, Telehealth
Western NSW Local Health District
05.2011 - Current
Critical Care Advisory Service Project Officer
Greater Western Area Health Service (GWAHS)
03.2008 - 06.2014
EMR Transformation Manager
GWAHS
05.2007 - 01.2008
Area Manager, Telehealth
GWAHS
04.2005 - 12.2011
Patient Administration System Training Coordinator
Far West Area Health Service (FWAHS)
04.2003 - 12.2005
Emergency Department Information System Manager
FWAHS
09.1992 - 08.2005
Medical Records Clinical Coder
FWAHS
03.1989 - 10.2005
CED Job Evalution
NSW Health
Studer
NSW Health
Financial Management Essentials
NSW Health
Microsoft Project
NSW Health
Diploma In Management
NSW Health
Team Building - True Colours
WNSWLHD
Clinical Redesign
NSW Health
Safety Improvement Program
NSW Health
Accelerated Implementation Methodology
NSW Health
Certificate IV Training And Assessment
Robinson College
Patient Administration - Train The Trainer
ISoft Pty Ltd
Structure Query Language (SQL)
EDIS Advanced Reporting -
Occupational Health & Safety
OHS - Committee in Workplaces
Medical Clinical Coding
TAFE NSW
Medical Terminology
TAFE NSW
Medical Records Administration
TAFE New South Wales
NSW High School Certificate
Broken Hill High School
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