Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sharyn Davis

Summary

Highly motivated Business Development Manager with 18 years’ experience most notably at Apple where I spearheaded initiatives that led to significant revenue growth. Expert in key account management and fostering strategic partnerships, I excel in driving sales and enhancing customer relationships.


Overview

20
20
years of professional experience
1
1
Certification

Work History

Client Engagement Specialist

Unisson Disability
03.2023 - Current
  • Identified opportunities for account growth based on knowledge of market trends and competition.
  • Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
  • Boosted revenue generation through strategic upselling and cross-selling initiatives.
  • Collaborated with internal departments to develop comprehensive solutions for complex client needs.
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Drove organisational growth by diversifying the company's client base, exploring untapped markets and identifying new opportunities for expansion.
  • Led successful business development efforts, securing new clients while maintaining existing relationships.

Business Development Manager - Australia & New Zealand

Apple
08.2005 - 02.2023
  • Consistently exceeded sales targets through effective sales strategy and business planning.
  • Established relationships with key decision-makers within Apple sales channels to promote the growth of AppleCare
  • Launched new AppleCare product lines by conducting extensive competitor analysis and identifying gaps in existing market offerings.
  • Collaborated closely with marketing teams to develop targeted AppleCare campaigns.
  • Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
  • Coordinated with product development teams to ensure offerings met market demands and client expectations.
  • Analyzed performance metrics to identify areas for improvement and implement corrective actions.
  • Drove revenue growth by identifying and securing new business opportunities in the education and enterprise sector.
  • Improved sales team performance with targeted training programs focused on advanced sales techniques and product knowledge.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.


AppleCare Customer Service Advisor

Apple
02.2005 - 08.2005
  • Provided exceptional customer service while managing high volume of calls.
  • Achieved high efficiency and KPI targets, leading to extended contract and promotion to AppleCare Business Development Manager.
  • Played a key role in onboarding and training new staff, ensuring adherence to service standards.
  • Maintained detailed records of customer interactions in CRM systems, facilitating seamless follow-ups.
  • Developed strong relationships with customers through active listening, understanding their needs and providing tailored solutions.

Education

BBA - Sales & Marketing

International College of Management
Sydney, NSW

Small Business Studies -

TAFE NSW
NSW

Skills

  • Business development and planning
  • Strategic planning
  • Revenue generation
  • Sales and marketing
  • Team collaboration
  • Sales presentations
  • Mentoring and coaching
  • Account management
  • Goals and performance
  • Lead generation

Accomplishments

  • Consistently exceeded quarterly targets demonstrating exceptional performance and dedication.
  • Secured 30 new enterprise clients within a single year, contributing over $150M in revenue.
  • Designed and implemented comprehensive training programs across the Apple sales channel, significantly enhancing product knowledge and driving AppleCare revenue growth.
  • Recognized as the AppleCare product knowledge expert for the APAC region, providing strategic insights and support to regional teams.

Certification


  • NIDA Presentation Skills
  • Apple Mentoring Program
  • NDIS check
  • Working with children check
  • Police check


Timeline

Client Engagement Specialist

Unisson Disability
03.2023 - Current

Business Development Manager - Australia & New Zealand

Apple
08.2005 - 02.2023

AppleCare Customer Service Advisor

Apple
02.2005 - 08.2005

BBA - Sales & Marketing

International College of Management

Small Business Studies -

TAFE NSW

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Sharyn Davis