Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

SHARYN GILMORE

PIMPAMA ,QLD

Summary

High-performing [Job Title] with integrity and leadership skills. Applies knowledge and abilities to positively impact on [Area of expertise]. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines. Commanding [Type] Officer equipped to make critical decisions and maintain order. Decisive in proactively approaching and solving problems. Reliable in rising to challenge of position and following through on issues. Dependable [Job Title] with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

18
18
years of professional experience

Work History

National Quality and Compliance Officer

PFD FOOD SERVICES
BRISBANE, QLD
01.2020 - Current
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Assessed company operations for compliance with safety standards.
  • Developed and implemented efficient business processes and procedures.
  • Organized client meetings to provide project updates.
  • Evaluated operational performance using key performance indicators (KPIs).
  • Oversaw quality assurance efforts to maintain product standards.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • uilt strong relationships with clients for long-term success.
  • Streamlined operations through continuous process improvement initiatives.
  • Maintained positive working relationship with fellow staff and management.
  • Ensured regulatory compliance across all business functions.
  • Established effective communication channels among departments.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Facilitated training programs to improve employee skillsets.
  • Prepared detailed written reports articulating and detailing specific facts based on eyewitness accounts.
  • Drafted investigation and incident reports and submitted to appropriate personnel.
  • Provided guidance to team members on how to effectively complete tasks within established timelines.
  • Created presentations summarizing key findings from research projects conducted by departmental teams.
  • Drafted reports outlining findings from investigations and recommending corrective action.
  • Managed training programs designed to improve customer service skills among staff members.
  • Participated in regular meetings with upper management regarding progress updates on current initiatives.
  • Developed and implemented policies and procedures to ensure compliance with government regulations.

WHS ADVISOR & HACCP COMPLIANCE OFFICER QLD

PFD FOOD
BRISBANE, QLD
11.2018 - 01.2020
  • Directed and participated in recruitment and enrollment activities.
  • Collaborated with management to develop site-specific safety policies.
  • Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Evaluated operational performance using key performance indicators (KPIs).
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Implemented strategies to take advantage of new opportunities.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Ensured regulatory compliance across all business functions.
  • Organized client meetings to provide project updates.
  • Oversaw quality assurance efforts to maintain product standards.
  • Worked closely with human resources to support employee management and organizational planning.
  • Assessed risk management strategies to minimize potential losses.
  • Streamlined operations through continuous process improvement initiatives.
  • Established effective communication channels among departments.
  • Developed and implemented efficient business processes and procedures.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Analyzed key performance indicators to identify effective strategies.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Managed resource allocation to maximize team productivity.
  • Assessed company operations for compliance with safety standards.
  • Lead contract negotiations with vendors and suppliers.
  • Facilitated training programs to improve employee skillsets.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained positive working relationship with fellow staff and management.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Coordinated cross-functional teams to achieve project goals.
  • Recommended changes in procedures to emphasize officer safety.
  • Investigated suspicious persons and situations and illegal activity in patrol area.
  • Drafted investigation and incident reports and submitted to appropriate personnel.
  • Supervised subordinate staff in carrying out daily duties and activities.
  • Resolved conflicts between employees or departments that arose due to misunderstandings or miscommunication.
  • Provided guidance to team members on how to effectively complete tasks within established timelines.
  • Monitored all operations for potential security risks and threats.
  • Drafted reports outlining findings from investigations and recommending corrective action.
  • Ensured the safety of personnel, equipment, and materials through the enforcement of safety protocols.
  • Participated in regular meetings with upper management regarding progress updates on current initiatives.
  • Developed and implemented policies and procedures to ensure compliance with government regulations.
  • Responded promptly to customer inquiries or complaints in a polite manner.

OPERATIONS MANAGER

PFD FOOD SERVICES
GOLD COAST, NSW
04.2010 - 04.2018
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Collaborated with sales team to drive revenue growth.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed and implemented operational policies and procedures.
  • Drove customer satisfaction by addressing concerns or feedback promptly.
  • Cultivated a positive work environment promoting teamwork.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Coordinated and directed activities of businesses or departments concerning all areas of the operation, warehouse, drivers, haccp compliance documents
  • Delegated work to staff, setting priorities and goals.
  • Facilitated employee development through coaching and mentoring programs.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Implemented continuous improvement initiatives for process optimization.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Oversaw daily operations, optimizing efficiency and productivity.
  • Streamlined workflow processes to reduce costs and increase efficiency.
  • Established effective communication channels within organization.
  • Fostered positive relationships with clients and vendors.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Conducted performance evaluations and provided feedback for growth.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Managed risk mitigation strategies across all operations.
  • Coordinated with HR to recruit, train, and retain staff.
  • Managed budgets, financial forecasting, and analysis.
  • Ensured compliance with industry regulations and standards.
  • Led cross-functional teams to achieve business goals.
  • Set departmental objectives aligned with company vision and mission.
  • Managed scheduling, training and inventory control.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Built strong operational teams to meet process and production demands.
  • Addressed customer concerns with suitable solutions.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Responded to information requests from superiors, providing specific documentation.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Collaborated with team leaders on quality audits.
  • Enforced federal, state, local and company rules for safety and operations.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Presented performance and productivity reports to supervisors.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Conducted employee observations and documented findings.
  • Measured and reviewed performance via KPIs and metrics.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Supported accident investigations and prepared related paperwork.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Controlled departmental facilities use and approved requests for repairs or improvements.
  • Created corrective actions based on adverse KPI trends.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Performed cost analysis for various projects to determine budget requirements.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Created detailed reports on the performance of individual departments within operations.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.

Customer Service Manager

PFD FOOD SERVICES
BLACKTOWN, NSW
01.2006 - 04.2010
  • Developed and executed strategic plans for business growth.
  • Analyzed data to identify areas of improvement and innovation.
  • Established key performance indicators (KPIs) to measure success.
  • Recruited and trained new employees to meet job requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Fostered a positive work environment to retain top talent.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Maintained up-to-date knowledge of industry trends and best practices.
  • Managed stakeholder relationships through clear communication strategies.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Mentored team members in professional development and growth.
  • Facilitated conflict resolution among staff members when necessary.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Streamlined communication channels for increased productivity.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Oversaw recruitment, hiring, and onboarding processes for new employees.
  • Analyzed business performance data and forecasted business results for upper management.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Monitored phone calls to provide feedback and coaching.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Evaluated and authenticated returns, exchanges and voids.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Organized client contracts, records and reports to strengthen traceability.
  • Conducted research and reviewed findings to solve customer issues.
  • Audited customer account information to identify issues and develop solutions.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Conducted training and offered staff development opportunities to decrease process lags.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Developed policies and procedures related to customer service operations.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.

Education

HACCP LEAD AUDITOR - COMPLIANCE

LEAD AUDITORS COUSRE
Brisbane, QLD
03-2021

Skills

  • Evidence storage
  • Investigation leadership
  • Work Coordination
  • Evidence collection
  • Report Writing
  • Strategic Planning
  • Report Preparation
  • Innovation and Creativity
  • Information Verification
  • Reporting and documentation
  • Rule Enforcement
  • Strong leadership
  • Effective problem solving
  • Meeting facilitation
  • Compliance Management
  • Employee Development
  • Analytical mindset
  • Remote Team Management
  • Brand Awareness
  • Project Planning
  • Emergency Response
  • Policy administration
  • Schedule Management
  • Customer Service
  • Staff Management
  • Educational protocols
  • Emotional Support
  • Social Skills Development
  • Documentation skills
  • Lesson planning assistance
  • Data collection and analysis
  • Motivational Techniques
  • De-Escalation Techniques
  • Special needs understanding
  • Personal Hygiene Assistance
  • Injury Prevention
  • Safety Compliance
  • Problem-solving aptitude
  • Supportive Personality
  • Communication Assistance
  • Relationship Building
  • Attentive to People
  • Time Management
  • Records Maintenance
  • Written Communication
  • Documentation and Recordkeeping
  • Professionalism
  • Clear Communication
  • Word Processing
  • Active Listening
  • Time management abilities
  • Attention to Detail
  • Decision-Making
  • Proper phone etiquette
  • Problem-solving abilities
  • Organizational Skills
  • Excellent Communication
  • Administrative support specialist
  • Business Correspondence
  • Meeting planning
  • Interpersonal Communication
  • Problem Identification
  • Team building
  • Continuous Improvement
  • Database Management
  • Team Collaboration
  • Reliability

Affiliations

  • LOVE OUTDOOR WALKS

Timeline

National Quality and Compliance Officer

PFD FOOD SERVICES
01.2020 - Current

WHS ADVISOR & HACCP COMPLIANCE OFFICER QLD

PFD FOOD
11.2018 - 01.2020

OPERATIONS MANAGER

PFD FOOD SERVICES
04.2010 - 04.2018

Customer Service Manager

PFD FOOD SERVICES
01.2006 - 04.2010

HACCP LEAD AUDITOR - COMPLIANCE

LEAD AUDITORS COUSRE

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SHARYN GILMORE