Sharyn Hjorth
Maddingley,VIC
Summary
I have a strong passion for customer service, honed at Melton City Council. Proven ability to manage high-pressure situations while enhancing customer satisfaction. Skilled in conflict resolution and adept at fostering cooperation among diverse groups. Committed to continuous improvement and delivering exceptional service experiences.
Overview
21
21
years of professional experience
Work History
City Facility Activation Officer
Melton City Council
12.2022 - Current
Customer Service, in person by telephone and electronically
Assist with Bookings of Council Venues both Casually and Ongoing, Internal and external hirers
Following up outstanding payments and documents
Weekly Reports, Cleaning, Security and Partysafe forms
Refund of Bonds
Facilitate Venue inductions for hirers
Customer Service Officer
Melton City Council
01.2004 - 12.2022
High volume calls in Call Centre answering a wide range of enquiries of Customer enquires directing calls to appropriate Council Officer
Front Counter face to face enquiries
Cashier duties taking all types of Council payments by cash eftpos or cheque, end of day balancing and banking
Logging of Customer Action Requests
Booking Residents Hard Waste Collections
Skills
- A Passion for Customer Service and assisting people
- An ability to gain co-operation and assistance from customers, members of the public and Council staff
- Highly developed written and verbal communication skills
- An ability to work well under pressure by managing difficult situations and applying conflict resolution skills
- An ability to recognise and communicate opportunities for continuous improvement
- An ability to relate to people from different position levels, backgrounds and cultures
- An ability to show empathy, listen and respond appropriately to customer needs
- An ability to contribute a high functioning team environment
- An ability to manage time, set priorities and plan work effectivel
Timeline
City Facility Activation Officer
Melton City Council
12.2022 - Current
Customer Service Officer
Melton City Council
01.2004 - 12.2022
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