Sharyn King
Sydney,NSW
Summary
I am looking for a new opportunity I have Customer Service, Administration, Data Entry Experience. I am a team player, great work ethic and I have a good personality loyal and honest.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Role
East Roze Pty Ltd
Smeaton Grange, NSW
07.2024 - 05.2025
- Looking for a new opportunity. I have the following skills. Customer Service, helping customers with their enquiries. On line Chat. Warranties, Deliveries, General Office Duties, including answering emails, replying to customers enquiries. Problem solving.
- Calling Customers. Calling customers personally. Invoicing customers goods. Refunds, Answering emails to customers. I can work independently or in Team environment, honest loyal and have a good work ethic.
Data Entry/Administration
JJ's Waste & Recycling
05.2023 - 08.2024
- Customer Service
- Data Entry - Carry Forward Runs
- Book in Bin Pick Ups
- Organise Pick ups for missed bins
- Bins Not Out - Keys & Locks for Bins
- Bin Repairs
- Help the drivers with any issues
- Drivers Dockets at end of shift - Fuel etc.
- Helped Sales Reps - Keys to Bins - Driver Instructions
- Speak to Drivers on Two-Way
- Put information for Drivers for following day in their Daily Run Folder
- ALL TRADE DUTIES
- DATA ENTRY TEAM
- Customer Service - Administration
- Excess Weight Charges - Keying Heavy Bins
- Keying Sludge Dockets
- Front/Rear Lift Trucks Keying
- Credits for overcharge
- Help Call Centre with customer enquiries
- Send Missing Dockets for Customers - Email Details
Manager
Monkey Mania
Campbelltown
10.2020 - 01.2022
- Supervised daily operations and staff activities at family entertainment center.
- Managed scheduling and training for team members in various roles.
- Developed and implemented standard operating procedures for safety compliance.
- Cash Handling/Eftos Payments
- Opening and Closing Store
- Balancing POS System End of Day for Safe
- Customer Service
- Problem Solving
- Banking
- Rostering Staff
- Team Player
- Punctual and Reliable
Rostering Officer
Bloomfield Care Services
09.2018 - 04.2020
- Daily Rostering for Bloomfield Care Services support workers for Group Homes and In Home Care Services.
- Appointment scheduling for NDIS participants on our Rostering Software (Shiftcare)
- Preparing and managing both manual and electronic rosters
- Liaising with both internal and external stakeholders to implement an efficient sustainable roster which meets the needs of participants' care needs and in accordance to their NDIS plans
- Supporting our staff care team with ongoing training and development roll outs
- Assisting Payroll and accounts team with scheduled payments which may involve cross checking rosters and data entered on our software system.
- Ensuring all Bloomfield Care Services WHS policies and procedures are provided and explained to the staff care team.
- Reporting of all hazards and incidents in accordance to our policies and procedures
- Ensuring a disciplined approach to rostering a reliable and qualified care team
- Completing rosters 2 to 4 weeks in advance.
- Update rostered shifts with any changes in real time to prevent oversight
- Being on call and in position of the 'on-call' phone/laptop for emergencies and for any shift changes needed to be completed in a time sensitive situation. This involves working under pressure to find staff and replacing them before the shift starts
- Checking weekly clocking-in and out times of all staff
- Processing active hours worked during a sleepover shift.
- Complete weekly scheduling for all staff, Allied Health and Transport
- Working together in a Team Environment
- Developed trusting and effective participant to staff relationships
- Referring all complaints and incidents to the Operations Manager for review and resolution
- Created a work space that promotes inclusivity and belonging
Skills
- Punctual
- Honest
- Loyal
- Problem Solving
- Data Entry
- Computer Literacy
- Thoroughness
- Phone Etiquette
- Customer Service
- Cash Handling
- Microsoft Office
- Administrative Support
- Reception
- Contact Centre Services
- Hospitality
- Customer Interaction
- Microsoft Products
- Preparing Rosters
- Criminal History Check
- Database Systems
- Drivers Licence
- Customer Engagement
- Administration
- Customer Service Administration
- Order Processing
- Office Administration
- Customer Invoices
Certification
- Own or Access to A Vehicle
- NSW Employee WWC Check, NSW Government
- NSW Volunteer WWC Check, NSW Government
- Evidence of Full Covid-19 Vaccination
- National Employment Police Check
- NSW Drivers Licence, NSW Roads And Maritime Services
- First Aid/CPR
Timeline
Customer Service Role
East Roze Pty Ltd
07.2024 - 05.2025
Data Entry/Administration
JJ's Waste & Recycling
05.2023 - 08.2024
Manager
Monkey Mania
10.2020 - 01.2022
Rostering Officer
Bloomfield Care Services
09.2018 - 04.2020