Shashank Bhargava

• Successfully led 6 complex Salesforce implementation projects of AUD 250 K - 1.5 million, exceeding client expectations and delivering measurable ROI.
• Orchestrated cross-functional teams of 12 members - Onshore & offshore, ensuring alignment with project goals and milestones.
• Established and maintained long-term client relationships, serving as a trusted advisor for Salesforce strategy and innovation.
• Proven track record in driving user adoption and change management initiatives, maximizing the value of Salesforce investments.
• Discusses areas of scope creep and need for Change Order with Project Team, including with Client.
• Sends regular reports to Clients for active projects.
• Communicate with clients regarding changes to project team or timeline.
• Successfully establish a governance structure for clients which improve user adoption
• Successfully led key projects which resulted in Customer Satisfaction Surveys scores of 5 out of 5

Managed two Marketing Cloud – Abandoned Cart Journey & Interactive Studio projects and also successfully delivered a migration from Classic to Lightening project which also involved working on quick gains and adding new features for better end user acceptance and adoption.

• Deliver the project on-time, within scope and budget
• Create project plans with detailed task distribution and execute project work using Agile methodology to ensure project is delivered on time and beyond customer expectation
• Develop project management documentation including project charters, schedules, WBS, user documentation, milestone charts, budget reports, roadmaps, risk & change management plans, communication plans and responsibility matrix
• Facilitate Agile/Scrum meetings to address customer needs and project requirements in a quick turnaround time
• Manage sprint backlog items and tasks
• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels
• Organise review meets & provide weekly status reports to PO and PM
• Identify, track, and resolve project interdependencies and related execution issues/risks

As an Associate Engagement Delivery Consultant, I supported a work stream in complex enterprise engagements. Within my role, I was responsible for assisting the Project Manager to manage the phase two of the project for a leading bank. In the nine weeks period, beside preparing for my Salesforce Administrator Certification under a Virtual Boot Camp, I was also actively involved in the following -

• Managing the delivery of In-app Guidance and Walkthrough feature
• Planning of sprints and conducting sprint retrospective
• Managing two sprints of two weeks each delivering thirteen stories
• Arranging & conducting the Solution and UX design meeting for the future backlogs
• Arranging for the demo and testing walkthroughs
• Managing & partnering with key stakeholders and product owners to win their trust and keep them happy

• Acted as liaison between Business, Sales and IT teams to refine the product and incorporate features based on market demands.
• Worked with PM to organize workshops and project meetings that involved progress reviews and future planning to ensure every team member is on same page.
• Helped the PM in preparation of project charter and project initiation document.
• Distributed information and provided regular communication support to all stakeholders
• Provided the necessary support in preparing project performance reports, presentations, and Agile visual
• Updated and maintained project documentation, schedules and controlled registers for issues, risks and changes in scope

• Manage branch as a profit centre
• Provided leadership and direction for branch daily operations & meeting Statutory compliance.
• Planned business strategies for business development by Customer Acquisition, Relationship Management with existing & prospective customers
• Customer Retention
• Handling customer complaints and ensuring prompt settlement of all customer grievances.

• Managing the Branch financial book.
• Compliance with Customer Service Standards and maintaining Branch Profitability.
• Ensuring achievement of branch targets
• Providing quality services to convert prospects into clients as well as to retain the existing client
• Handling customer complaints and ensuring prompt settlement of all customer grievances.
• Supervising entire Branch Operations, encompassing monetary dealing at cash counter & processing of customers instructions,