Santosh Reddy Adla
Pascoe Vale,Australia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Monash Connect Officer
Monash University Caulfield Campus
02.2023 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
Customer Service Associate
Probe Group
06.2021 - 11.2022
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
7 Eleven Store
06.2017 - 03.2021
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Processed customer service orders promptly to increase customer satisfaction.
- Increased efficiency and team productivity by promoting operational best practices.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Tech Support
Amazon
08.2015 - 01.2017
- Documented support interactions for future reference.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices and software to set up work stations for employees.
Education
Masters in Business Analytics - Business Analyst
La Trobe
Bundoora, VIC06.2019
Skills
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Customer Service and Assistance
- Efficient and Detail-Oriented
- Carrier Relations
- Call Documentation
- Team-Building Exercises
- Microsoft Exchange
- Inbound and Outbound Calling
- Microsoft Access
- Oracle EnterpriseOne
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Timeline
Monash Connect Officer
Monash University Caulfield Campus
02.2023 - Current
Customer Service Associate
Probe Group
06.2021 - 11.2022
Customer Service Representative
7 Eleven Store
06.2017 - 03.2021
Tech Support
Amazon
08.2015 - 01.2017
Masters in Business Analytics - Business Analyst
La Trobe
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