SHASHANK VARUN SAMMETA
Clayton
Summary
Efficient and energetic Manager with 5+ years of experience driving increased customer traffic and sales by creating a friendly environment. Effectively instils customer service skills in all employees with comprehensive training. Increases revenue by improving ordering and training Sales Associates on marketing strategies.
Overview
6
6
years of professional experience
Work History
Manager
Liberty Echuca
08.2022 - Current
- Full responsibility for the one of the busiest service stations in Echuca leading 8 staff
- Maintaining Liberty standards by following all the procedures
- Maintain Day-to-Day admin tasks such as EOD, Rollover, Ordering, and Invoice Management in timely manner
- Ordering and managing inventory to maintain stock and perform monthly inventory to identify top-selling items and to improve sales
- Scheduling roster by obtaining shift requests from employees 2 weeks in advance
- Performing self-audit, retail and outdoor audits in the store every day and providing necessary feedback to the staff
- We always aim for 95% + in our audits
- Appraise staff performance and provide feedback, to improve productivity and improve customer satisfaction
- Addressing customer complaints and offering reimbursement whenever necessary
- Prepare monthly safety observations & risk assessments based on reoccurring incidents in operations
- Maintain barista operations from ordering to serve customers during busy hours
- Maintain necessary paperwork for food and fuel
- Inspect food and Temperature logs and update
- · Making, cooking, preparing, serving, packing.
- · Made food according to Standard recipes with requested changes for Customer satisfaction
- Following Cleaning and hygiene procedures according to the company standards
- Ensure compliance with sanitation and safety regulations
- Train new and current employees on proper customer service practices through staff online training and sign offs are completed for legal compliance including LPG and food safety.
Console Operator
7-eleven
11.2019 - 07.2022
- Ensure adherence to complete KPI management.
- Maintain food safety standards as per 7 Eleven guidelines.
- Knowledge on health and safety regulations and products in order to advice customers for food allergies.
- Experience in rostering, recruitment, training and disciplinary actions.
- Upselling current catalogue products to maximize the sales to improve conversion rate from fuel to shop & fuel customers.
- Ordering stock according to stock level to maintain on hand Inventory
- Maintain required work place hygiene
- Regular documentation follow up on food safety logs, fuel & LPG.
- Manage retail stocks and regular smokes stock take.
Console Operator
BP Petroleum
09.2018 - 10.2019
- Provide outstanding customer Service to all customers
- Processing sales in accurate and timely manner
- Increase sales through promotions and up-selling
- Knowledge on health and safety regulations and products in order to advice customers for food allergies
- Upselling current catalogue products to maximize the sales to improve conversion rate from fuel to shop & fuel customers
- Made food according to Standard recipes with requested changes for Customer satisfaction
- Expert in BARISTA COFFE making
- Inspect food and Temperature logs and update
- Maintain required workplace hygiene
- Ensuring safe work environment including temperature checks and correct manual handling
- Regular documentation follows up on food safety logs, fuel & LPG
Education
Bachelors in Computer Science -
VNR Vignan Jyothi Institute of Engineering and Technology
Master of Engineering - Telecommunications And Networking
La Trobe University
Melbourne, VICSkills
- Time Management
- Mathematical Calculation and Reasoning
- Recruiting and hiring
- Shift Scheduling
- Supply Ordering
- Cash Management
- Customer Service
- Multitasking and Organization
- Employee Training
- Bank and Safe Deposits
Professional Development
- Food safety supervisor certificate
- First-Aid certificate
References
References will be provided upon request.
Timeline
Manager
Liberty Echuca
08.2022 - Current
Console Operator
7-eleven
11.2019 - 07.2022
Console Operator
BP Petroleum
09.2018 - 10.2019
Bachelors in Computer Science -
VNR Vignan Jyothi Institute of Engineering and Technology
Master of Engineering - Telecommunications And Networking
La Trobe University
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