Shashi Bansal
Cannington,Australia
Summary
Qualified professional major in Accounting and Business Administration with 5+ years of working experience in retail and customer service sector. Looking for a suitable and rewarding career with an esteemed organization that would offer good advancement potential, challenges, and opportunities to zoom my career growth, contributing to the success of the organization.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
The Coffee Club
Riverton, WA
12.2022 - Current
- Staff Supervision and training
- Ensured prompt and attentive service to customers
- Manage stock level and restock supplies as needed
- Handle Cash register operations, like cash handling, processing payments
- Close register by end of the day
- Performed quality control inspections to ensure product standards
- Maintain cleanliness of the workplace
- Quickly resolved customer issues to maintain satisfaction
- Received consistent positive feedback for delivering excellent customer service
Sales Associate
Buyers Central
04.2022 - 06.2023
- Receiving customers by greeting, welcoming, and providing friendly customer service
- Earned recognition from manager for boosting sales through exceptional customer service
- Cash handling & POS transaction processing
- Managed day-to-day operations of store to ensure smooth functioning
- Receiving and answering calls
- Sorted and responded to emails efficiently to maintain clear communication
- Performed data entry tasks to ensure accurate record-keeping.
Customer Service
Chaska Restaurant
Cannington, WA
04.2017 - 04.2018
- Delivered friendly and welcoming customer service to enhance customer experience
- Recognized by manager for providing exceptional customer service and efficiently processing transactions during peak periods
- Collaborated with team members to meet service targets and improve customer satisfaction
- Processing orders & payments
- Inventory & POS transaction processing
Mathematics Teacher
Dashmesh Public School
Kotfatta, Punjab
08.2014 - 03.2015
- Planning lessons and Curriculum
- Conducted assessments and evaluations to guide instructional adjustments and support student learning.
- Classroom Management
- Tracked student progress and attendance to ensure accountability and identify areas for improvement.
- Cultivated an inclusive classroom atmosphere that encouraged participation and respect among diverse learners.
- Professional Development
Education
Accounting Professional Year Program - Health and Safety, Managing workplace Communication, Providing effective client service
Stanley College Perth
Perth11-2022
Master of Business Administration - Managerial Economics, Management and Organizational behavior, Marketing Management
Holmes College Melbourne
Melbourne12-2019
Master of Professional Accounting - Taxation theory, practice, and law, Accounting for business decisions, Finance for business
Holmes College Melbourne
Melbourne07-2019
Bachelor of Education - Mathematics
Punjabi University Patiala
Punjab07-2015
Master of Science - Mathematics
University Patiala
Patiala07-2014
Bachelor of Arts - Mathematics
University Patiala
Patiala07-2012
Skills
- Customer service management
- Point of Sale systems
- Cash handling expertise
- Operational safety protocols
- Accounting software
- Organizational skills
- Willingness to learn
- Adaptability to change
- Ability to work in a team environment
- Proactive
- Active listener
- Strong communication and interpersonal skills
- Written and verbal communication
- Quick learner
Personal Information
Visa Status: Permanent Resident
Work Rights
Full time
References
- Todd McSweeney 0401295046
Timeline
Shift Supervisor
The Coffee Club
12.2022 - Current
Sales Associate
Buyers Central
04.2022 - 06.2023
Customer Service
Chaska Restaurant
04.2017 - 04.2018
Mathematics Teacher
Dashmesh Public School
08.2014 - 03.2015
Accounting Professional Year Program - Health and Safety, Managing workplace Communication, Providing effective client service
Stanley College Perth
Master of Business Administration - Managerial Economics, Management and Organizational behavior, Marketing Management
Holmes College Melbourne
Master of Professional Accounting - Taxation theory, practice, and law, Accounting for business decisions, Finance for business
Holmes College Melbourne
Bachelor of Education - Mathematics
Punjabi University Patiala
Master of Science - Mathematics
University Patiala
Bachelor of Arts - Mathematics
University Patiala