Summary
Overview
Work History
Education
Skills
Personal Information
Work Rights
References
Timeline
Generic
Shashi Bansal

Shashi Bansal

Cannington,Australia

Summary

Qualified professional major in Accounting and Business Administration with 5+ years of working experience in retail and customer service sector. Looking for a suitable and rewarding career with an esteemed organization that would offer good advancement potential, challenges, and opportunities to zoom my career growth, contributing to the success of the organization.

Overview

12
12
years of professional experience

Work History

Shift Supervisor

The Coffee Club
Riverton, WA
12.2022 - Current
  • Staff Supervision and training
  • Ensured prompt and attentive service to customers
  • Manage stock level and restock supplies as needed
  • Handle Cash register operations, like cash handling, processing payments
  • Close register by end of the day
  • Performed quality control inspections to ensure product standards
  • Maintain cleanliness of the workplace
  • Quickly resolved customer issues to maintain satisfaction
  • Received consistent positive feedback for delivering excellent customer service

Sales Associate

Buyers Central
04.2022 - 06.2023
  • Receiving customers by greeting, welcoming, and providing friendly customer service
  • Earned recognition from manager for boosting sales through exceptional customer service
  • Cash handling & POS transaction processing
  • Managed day-to-day operations of store to ensure smooth functioning
  • Receiving and answering calls
  • Sorted and responded to emails efficiently to maintain clear communication
  • Performed data entry tasks to ensure accurate record-keeping.

Customer Service

Chaska Restaurant
Cannington, WA
04.2017 - 04.2018
  • Delivered friendly and welcoming customer service to enhance customer experience
  • Recognized by manager for providing exceptional customer service and efficiently processing transactions during peak periods
  • Collaborated with team members to meet service targets and improve customer satisfaction
  • Processing orders & payments
  • Inventory & POS transaction processing

Mathematics Teacher

Dashmesh Public School
Kotfatta, Punjab
08.2014 - 03.2015
  • Planning lessons and Curriculum
  • Conducted assessments and evaluations to guide instructional adjustments and support student learning.
  • Classroom Management
  • Tracked student progress and attendance to ensure accountability and identify areas for improvement.
  • Cultivated an inclusive classroom atmosphere that encouraged participation and respect among diverse learners.
  • Professional Development

Education

Accounting Professional Year Program - Health and Safety, Managing workplace Communication, Providing effective client service

Stanley College Perth
Perth
11-2022

Master of Business Administration - Managerial Economics, Management and Organizational behavior, Marketing Management

Holmes College Melbourne
Melbourne
12-2019

Master of Professional Accounting - Taxation theory, practice, and law, Accounting for business decisions, Finance for business

Holmes College Melbourne
Melbourne
07-2019

Bachelor of Education - Mathematics

Punjabi University Patiala
Punjab
07-2015

Master of Science - Mathematics

University Patiala
Patiala
07-2014

Bachelor of Arts - Mathematics

University Patiala
Patiala
07-2012

Skills

  • Customer service management
  • Point of Sale systems
  • Cash handling expertise
  • Operational safety protocols
  • Accounting software
  • Organizational skills
  • Willingness to learn
  • Adaptability to change
  • Ability to work in a team environment
  • Proactive
  • Active listener
  • Strong communication and interpersonal skills
  • Written and verbal communication
  • Quick learner

Personal Information

Visa Status: Permanent Resident

Work Rights

Full time

References

  • Todd McSweeney 0401295046

Timeline

Shift Supervisor

The Coffee Club
12.2022 - Current

Sales Associate

Buyers Central
04.2022 - 06.2023

Customer Service

Chaska Restaurant
04.2017 - 04.2018

Mathematics Teacher

Dashmesh Public School
08.2014 - 03.2015

Accounting Professional Year Program - Health and Safety, Managing workplace Communication, Providing effective client service

Stanley College Perth

Master of Business Administration - Managerial Economics, Management and Organizational behavior, Marketing Management

Holmes College Melbourne

Master of Professional Accounting - Taxation theory, practice, and law, Accounting for business decisions, Finance for business

Holmes College Melbourne

Bachelor of Education - Mathematics

Punjabi University Patiala

Master of Science - Mathematics

University Patiala

Bachelor of Arts - Mathematics

University Patiala
Shashi Bansal