Shashi Prasad

Work History

Checkout Supervisor

PAK'nSAVE Mt Albert

08.2017 - 08.2024

Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
Supervised multi-cultural teams of Number members, enforcing compliance with operational policies and procedures.
Streamlined workflow for faster checkouts and reduced waiting time for customers.
Implemented effective training programs for new staff members, resulting in increased productivity and improved service quality.
Assisted in implementing loss prevention measures by monitoring high-risk areas and reporting suspicious activities to management.
Ensured smooth transitions during shift changes by thoroughly communicating pertinent information with incoming supervisors.
Managed employee scheduling effectively, balancing workload to maintain optimal coverage during peak times without overspending on labor costs.

Retail Supervisor

Morris Hedstrom CC

01.2008 - 07.2016

Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
Coordinated merchandising displays, signage and sales enablement.
Boosted store sales through effective merchandising, product placement, and promotional displays.
Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
Increased retail space by Number square feet by improving gross profits by Number%.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Marked-down clearance items and relocated merchandise to proper store areas.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

Pharmacy Supervisor

Morris Hedstrom

02.1996 - 01.2008

Communicated with patients, ensuring that medical information was kept private.
Ordered all pharmacy supplies and kept check on inventory levels.
Discussed medical histories with patients in effort to provide most effective medical advice.
Collaborated with store manager to maintain daily operations.
Developed policies and procedures for effective pharmacy management.
Implemented innovative solutions for managing drug shortages, minimizing their impact on patient care delivery.
Spearheaded initiatives to reduce waste within the pharmacy department, promoting environmental sustainability in addition to cost savings.
Boosted customer satisfaction by delivering exceptional service and addressing concerns promptly.
Oversaw budget management, controlling expenses while maintaining high-quality services for patients.
Assessed pharmacy procedures, making appropriate changes to comply with regulatory guidelines and safety practices.
Educated patients about possible drug interactions and gave special administration instructions.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Summary

Overview

Work History

Checkout Supervisor

Retail Supervisor

Pharmacy Supervisor

Education

Fiji Seventh Form Examination

Fiji School Leaving Certificate

Skills

Certification

Languages

Timeline

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