Shashika Wijesekara
Boulder Kalgoorlie,Australia
Summary
Motivated and customer-focused banking professional with 10 years of experience in front-office and back-office operations in a high-volume banking environment. Skilled in handling customer transactions, supporting loan processes, verifying documents, and maintaining compliance with banking regulations. Proven ability to provide exceptional service, and build lasting client relationships. Seeking to contribute my skills in a customer service or operations role within the Australian banking sector.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Junior Executive Officer
National Savings Bank
, Sri Lanka
08.2017 - 07.2022
- Delivered exceptional customer service by assisting with account-related queries and transactions.
- Processed cash deposits, withdrawals, fund transfers, and check clearances.
- Verified customer identification and KYC documents in line with regulatory standards.
- Supported loan officers with customer documentation and initial eligibility checks.
- Maintained accurate records and generated daily transaction reports.
- Promoted banking products, including savings accounts and term deposits.
- Actively participated in team meetings to provide updates on progress made.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
- Performed basic bookkeeping tasks such as accounts payable and receivable reconciliation.
- Answered incoming calls, emails, and other inquiries from clients or vendors.
- Prepared monthly financial reports for senior executive officer review.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Prepared staff work schedules and assigned team members to specific duties.
Staff Assistant
National Savings Bank
, Sri Lanka
11.2011 - 08.2017
- Handled front-desk duties, assisting walk-in customers with basic banking needs.
- Conducted clerical tasks, including filing, scanning, and preparing internal memos.
Balanced cash drawers and performed end-of-day reconciliations. - Provided administrative support to branch managers and senior officers.
- Ordered office supplies as needed to keep inventories stocked at all times.
- Organized and maintained office supplies inventory.
- Prepared documents such as memos, letters, invoices, reports and other materials for distribution.
- Greeted clients, answered phones and provided customer service assistance.
- Inputted data into an Access database program.
- Performed data entry tasks accurately and efficiently using Microsoft Office Suite applications.
- Handled confidential information with discretion and integrity.
- Maintained positive working relationship with fellow staff and management.
- Provided guidance to customers regarding online banking features and functions.
- Processed deposits, withdrawals, loan payments, and other transactions accurately and efficiently.
- Prepared reports detailing banking activities such as transaction history, interest income earned.
- Reconciled account statements on a monthly basis for accuracy.
- Performed data entry tasks to update customer records in the system accurately.
- Verified identity documents presented by customers before approving any transactions.
- Maintained an up-to-date knowledge of bank products, services, policies, and procedures.
- Handled cash withdrawals and deposits according to established protocols.
- Provided customer service by responding to emails and phone calls in a timely manner.
- Generated monthly reports on outstanding loans for management review.
- Assisted customers with opening new accounts, answering inquiries, and processing transactions.
- Balanced daily cash drawers and reconciled discrepancies.
- Updated customer information into the database after verifying its accuracy.
- Issued debit cards and checks to customers upon request.
- Identified suspicious activity or fraud attempts on customer accounts.
- Promoted and sold banking products and financial services.
- Created and maintained reports and journals for loans and transactions.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Prepared official checks for customer and internal bank needs.
- Received and counted daily inventories of cash, drafts and checks.
- Transmitted orders to supply cash to meet daily needs.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts
Education
Diploma in Applied Banking and Finance -
Institute of Bankers of Sri Lanka
Sri Lanka01.2017
Bachelor of Science - Chemistry, Botany, Zoology
University of Ruhuna
Sri Lanka12-2014
Certificate in Banking and Finance -
Institute of Bankers of Sri Lanka
Sri Lanka01.2014
GCE Advanced Level - Biology Stream
H/ Rajapaksha Central College- Sri Lanka
Sri Lanka01.2007
Skills
- Highly motivated
- Oriented working ability
- Microsoft Excel
- Team collaboration
- Customer service
- Cash handling
- Regulatory compliance
- Financial reporting
- Data entry
- Problem solving
- Office administration
- Decision-making capacity
- Contract negotiation
- Teamwork and collaboration
- Communication
- Multitasking Abilities
- Problem-solving abilities
- Self motivation
- Active listening
- Attention to detail
- Organizational skills
- Adaptability and flexibility
- Reliability
- Supervision and training
- Decision-making
- Customer service management
- Professionalism
- Product knowledge
Languages
- English, Fluent
- Sinhala, Native
- Tamil, Beginners Level
Personal Information
- Date of Birth: 03/01/89
- Gender: Female
- Marital Status: Married
Certification
- Life membership - Association of Professional Bankers - Sri Lanka (APB)
Reg L2506 - 2022 (www.apbsrilanka.org)
- Associate and Fellow Membership (AIB, Sri Lanka)
Reg AM7891 - 2017 (www.ibsl.lk)
Affiliations
- Community volunteer
Thornlie Community Church, Western Australia
January 2023- February 2023
Assisted with hospitality and community outreach programs
Developed interpersonal and communication skills in a community-focused setting
Languages
English
Professional
sinhalese
Professional
References
References available upon request.
Timeline
Junior Executive Officer
National Savings Bank
08.2017 - 07.2022
Staff Assistant
National Savings Bank
11.2011 - 08.2017
Diploma in Applied Banking and Finance -
Institute of Bankers of Sri Lanka
Bachelor of Science - Chemistry, Botany, Zoology
University of Ruhuna
Certificate in Banking and Finance -
Institute of Bankers of Sri Lanka
GCE Advanced Level - Biology Stream
H/ Rajapaksha Central College- Sri Lanka
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