Shashika Perera
Summary
I am energetic individual who has developed a responsible approach to take that I undertake. I'm very eager to work hard to get and share knowledge and experiences. I'm keen to work for an ambitious organization as yours.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Centre Administrator
Engenuity (Pvt) Ltd,
01.2019 - 01.2020
- Coordinate with customers to address inquiries and concerns promptly, enhancing overall satisfaction.
- Proactively resolve customer complaints to maintain high retention rates.
- Efficiently manage quotations and invoices to streamline billing processes and minimize errors.
- Keep careful track of customer conversations to quickly solve any problems.
- Study customer information to find patterns and make things better for them before issues arise.
Trainee Coordinator
Sunco Engineering (Pvt) Ltd
01.2018 - 01.2019
- Efficiently manage document processes and ensure compliance.
- Implement streamlined filing systems for quicker access to information.
- Regularly attend training sessions to enhance skills and knowledge.
- Provide comprehensive support to team members to ensure project success.
- Collaborate closely with senior staff to maintain operational continuity
Education
MBA - Business Administration (entrepreneurship)
Kaplan Business School (Reading)
Adelaide SA, 2024
Bachelor of Science - BSc (Special) in Business Management
University Collage Dublin
11.2019
Skills
- Communication
- Conflict Management
- Team Building
- Customer Service
- leadership
- Organization skills
Certification
Arpico Super Centre
Retail | Colombo Sri Lanka | June 2019 – December 2019
- Greeted customer with friendly smile and provided efficient checkout service.
- Accurately scanned and priced and packed products.
- Maintained cleaned, organized, and safe environment.
Keels Super Market
Retail | Colombo Sri Lanka | February 2020 – February 2021
- Greeting customers politely as the first person to contact them.
- Follow store guidelines, policies, and procedures.
- Process all types of Payments.
- Maintain clean, safe and organized work environment
Timeline
Service Centre Administrator
Engenuity (Pvt) Ltd,
01.2019 - 01.2020
Trainee Coordinator
Sunco Engineering (Pvt) Ltd
01.2018 - 01.2019
MBA - Business Administration (entrepreneurship)
Kaplan Business School (Reading)
Bachelor of Science - BSc (Special) in Business Management
University Collage Dublin
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