Shashini Hettiarachchi
Pakenham,Australia
Summary
Dedicated and motivated professional with a proven ability to tackle new challenges. Demonstrates a strong work ethic and adaptability in diverse environments. Exceptional interpersonal skills enhance collaboration and team dynamics. Quick learner with a track record of mastering new skills independently.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Big W
Pakenham, Victoria
02.2024 - Current
- Guided customers in product selection and addressed inquiries to improve satisfaction.
- Organized and maintained merchandise displays to attract customers and support sales.
- Partnered with team members to elevate customer service experiences and foster a welcoming environment.
- Assisted customers with returns, exchanges and refunds.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Restocked shelves to ensure product availability and presentation.
Team Member
Mimco
Fountain Gate, Victoria
11.2025 - 01.2026
- Provided assistance to customers in product selection and responded to inquiries promptly.
- Processed customer payments accurately using cash registers.
- Maintained high standards of store presentation and visual merchandising to enhance customer attraction.
- Coordinated promotional events through effective setup of displays and signage to drive customer engagement.
- Engaged in stock management and inventory control tasks to maintain product availability.
- Organized and cleaned work area during shifts to ensure a safe and inviting environment.
Sales Assistance
Hoskings Jeweller
Alice Spring, Australia
01.2023 - 01.2024
- Delivered customer service and sales assistance, enhancing customer experience in store.
- Proposed promotional activities to drive increased sales revenue.
- Recorded sales transactions and product orders, ensuring data accuracy for inventory management.
Sales Assistance
Pigglys Supermarket
Alice Spring, Australia
01.2023 - 01.2024
- Welcomed new and existing customers warmly to foster positive experiences.
- Resolved customer queries and complaints promptly to improve satisfaction.
- Coordinated order processing to streamline operations and enhance customer satisfaction.
- Managed transactions and prepared items for customer pickup with attention to detail.
- Supported stock management efforts to maintain optimal inventory levels.
- Organized personal sales targets and KPIs for easy access and future performance tracking.
Front office assistance
Marino Beach Hotel
, Sri Lanka
11.2020 - 01.2022
- Oversaw front desk operations, facilitating smooth guest check-in and enhancing customer satisfaction.
- Managed reservations and responded to inquiries via phone and email, ensuring prompt and effective communication.
- Welcomed customers warmly to create a positive shopping atmosphere.
- Operated cash register, accurately recording all sales transactions.
- Assisted in merchandising efforts while maintaining detailed sales records.
- Maintained cleanliness and organization of store environment.
Education
Certificate - Tourism sales and Hotel Management
Sri Lanka Institute & Hotel Management
Sri Lanka01.2019
Certificate - computer
University of Subaragamuwa
Sri Lanka01.2016
Skills
- Client alignment
- Motivation and organization
- Problem-solving
- Team leadership
- Strategic planning
- Adaptability and learning
- Professional integrity
- Positive demeanor
Disclaimer
I do hereby certify & declare that the details furnished above by me are true and correct to best of my knowledge.
Non Related Referees
- Silvia Albiero, HR Manager, Hoskings Jewellers, hr@goldsmithjewellers.com.au, 0437098958
- Marry Headen, Director, Piggly's Supermarket, 0407603820
- Rashmika Smith, Store Manager, Hoskings Jewellers, Sinhara_rashmika@yahoo.com, 04344099678
Timeline
Team Member
Mimco
11.2025 - 01.2026
Sales Assistant
Big W
02.2024 - Current
Sales Assistance
Hoskings Jeweller
01.2023 - 01.2024
Sales Assistance
Pigglys Supermarket
01.2023 - 01.2024
Front office assistance
Marino Beach Hotel
11.2020 - 01.2022
Certificate - Tourism sales and Hotel Management
Sri Lanka Institute & Hotel Management
Certificate - computer
University of Subaragamuwa