Shashini Kirivita Dikkumburage
Mount Isa,QLD
Summary
Detail-oriented professional with extensive experience in administration and customer service. Proven ability to manage office support functions, coordinate travel arrangements, and maintain inventory levels. Adept at developing administrative systems for continuous improvement and ensuring confidentiality in all operations. Recognized for strong organizational skills, attention to detail, and adaptability in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Buffs Club
Mount Isa, QLD
06.2025 - Current
- Managed front desk operations, welcoming visitors and ensuring a positive experience.
- Coordinated appointments and meetings for multiple staff members efficiently.
- Maintained office supplies inventory and ordered materials to meet operational needs.
- Organized files and ensured accurate record-keeping for administrative tasks.
- Trained new reception staff on office procedures and customer service standards.
Assistant Manager
KFC Mount Isa
Mount Isa, QLD
05.2024 - 10.2025
- Coordinated schedules and resources for efficient project execution.
- Managed customer service inquiries and resolved complaints promptly.
- Developed training programs for new staff to enhance onboarding processes.
- Created reports on inventory levels to inform decision-making.
Aviation Protection Officer
Trident Services Australia
Mount Isa, QLD
05.2024 - 06.2025
- Executed security screenings and access control while upholding stringent airport standards.
- Monitored compliance by conducting inspections of baggage and cargo handling areas.
- Trained new personnel on safety procedures and emergency response actions.
- Coordinated with law enforcement to manage security incidents efficiently.
- Maintained detailed records of security activities and incident documentation daily.
- Implemented updated security measures responding to emerging threats.
- Developed training materials enhancing staff knowledge on safety protocols.
- Responded swiftly to emergency situations, coordinating with all relevant services.
- Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
- Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
- Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
RETAIL ASSISTANT
IGA Longreach
Longreach, Australia
12.2023 - 04.2024
- Assisted customers with product selection and provided exceptional service.
- Managed inventory levels and restocked shelves as needed.
- Operated cash register, processing transactions efficiently during peak hours.
- Maintained cleanliness and organization of retail area throughout shifts.
- Collaborated with team members to foster a welcoming environment.
- Trained new staff on store policies and operational procedures.
- Participated in product promotions and arranged merchandise displays to attract customers.
- Answered phones promptly, directing calls appropriately while addressing customer queries.
HOUSEKEEPER
Longreach Tavern
Longreach, Australia
12.2023 - 04.2024
- Executed room cleaning to uphold hygiene standards and enhance guest satisfaction.
- Maintained cleanliness in common areas, adhering to hotel hygiene protocols.
- Managed laundry operations, ensuring proper storage and cleanliness of linens.
- Assisted with deep cleaning tasks during off-peak hours for facility upkeep.
- Collaborated with staff for timely completion of housekeeping duties.
- Followed safety protocols while effectively using cleaning chemicals and equipment.
- Provided laundry services for fresh linens and towels throughout the hotel.
- Addressed guest needs and inquiries promptly, delivering excellent customer service.
PAY & RECORD STAFF OFFICER
Sri Lanka Army
01.2018 - 01.2023
- Managed personnel records, payroll, and logistics in high-pressure environments.
- Executed tactical operations while adhering to safety protocols and military standards.
- Led training programs enhancing soldier skills and operational readiness.
- Oversaw equipment maintenance ensuring functionality for deployment readiness.
- Evaluated personnel performance, providing constructive feedback for growth.
- Conducted briefings and prepared reports on mission status and future plans.
- Trained military units to improve overall readiness and effectiveness.
- Administered first aid and emergency medical treatment in field conditions.
Education
Skills
- Administrative support
- Customer service
- Travel coordination
- Data entry
- Inventory management
- Record keeping
- Time management
Certification
- RSA
- RSG
Extracurricular Activities
Leadership and team-building activities
Safety, security, and emergency response drills
Staff mentoring and training support
Customer service and communication activities
Workplace health, safety, and compliance participation
References
References available upon request.
Timeline
Receptionist Administrator
Buffs Club
06.2025 - Current
Assistant Manager
KFC Mount Isa
05.2024 - 10.2025
Aviation Protection Officer
Trident Services Australia
05.2024 - 06.2025
RETAIL ASSISTANT
IGA Longreach
12.2023 - 04.2024
HOUSEKEEPER
Longreach Tavern
12.2023 - 04.2024
PAY & RECORD STAFF OFFICER
Sri Lanka Army
01.2018 - 01.2023