Shashini Nimanthika Wevita Vidana Arachchige

· Completed account closure requests, Home Loan Payout Letter requests and Online Banking De-registration requests made by customers through their Online Banking. (Multi Brands)

· Sharing confidential Documents from Power Apps upon requests from bankers.

· Enhanced productivity levels by anticipating needs and delivering outstanding support.

· Provided training to new hires, contributing to their successful integration into the team.

· Developed all training packs according to the Support Point related to current role.

· Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for customers.

· Handled customer inquiries and suggestions courteously and professionally.

· Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

· Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

· Developed strong product knowledge to provide informed recommendations based on individual customer needs.

· Contributed to sales growth by upselling products and services based on individual customer requirements.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered central telephone system and directed calls accordingly.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Managed multiple tasks and met time-sensitive deadlines.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Handling daily Individual & Group Bookings
• Supported various administrative duties by proofreading, transcribing and invoicing.

• Prepared meals for modern Australian A’ La Carte menu for breakfast, lunch and dinner
• Regularly developed new recipes in accordance with consumer tastes, nutritional needs and budgetary considerations
• Produced exceptional menu items consistently winning diner’s praise
• Diligently enforced proper sanitation practices to prevent spoilage or contamination of foods
• Maintained and cleaned all kitchen appliances including grill, stove and oven.

• Prepare meals for International Buffet menu
• Regularly developed new recipes in accordance with consumer tastes, nutritional needs and budgetary considerations with guidance of Head chef
• Produced exceptional menu items consistently winning diner’s praise
• Diligently enforced proper sanitation practices to prevent spoilage or contamination of foods
• Maintained and cleaned all kitchen appliances including grill,stove and oven.

• Overall operations of Cash Transactions, Cheque Clearing
• ATM Replenishment & Balancing
• Overall operations of Accounts Opening including Foreign Currency Accounts
• Issuance of Debit Cards
• Foreign exchange related transactions (Currency notes, travel cards, Drafts,.. etc)
• Compliance of Regulations
• Corporate/Individual Salary Payments
• Outward Telegraphic Transfers processing
• Overall operations of Pawning (Gold Articles) including handling Auctions.
• Overall operations in Branch Credit Department including preparing credit files, monthly statements,..etc
• Monitoring loan repayments, overdraft accounts & loan recoveries.
• Resolved customer problems and complaints