Summary
Overview
Work History
Education
Skills
References
Timeline
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Shaskia Lay

Caulfield,VIC

Summary

Motivated and professional specialist with exceptional social skills and communication abilities with an extensive customer service based background. Dedicated to hospitality and accounting administration and strive for priority patient care. Eager to learn personality and fast learning given background in administrative accounting and customer service.

Overview

3
3
years of professional experience

Work History

Nespresso Casual Coffee Specialist

Nestle
08.2022 - Current
  • Consistently met or exceeded performance goals set by management, contributing to overall store success and customer satisfaction.
  • Streamlining operational processes by identifying customer needs and wants, maximising my sales per hour.
  • Deliver exceptional customer service that shines Nespresso brand and values.
  • Translational customer service attitude to all clerical and administration employment.

Audit and Assurance Officer

KPMG
11.2020 - 11.2021
  • Increased employee satisfaction with constructive performance evaluations and targeted feedback.
  • Clientele visitations and developing effective auditing processes in alignment with the departments role at KPMG.
  • Effectively demonstrating attention to detail and extensive computer skills.
  • Clear and concise communication with team leaders and management to continuously foster a healthy work culture and identify areas of improvement.

Education

Bachelor of Accountancy - Accounting

RMIT University
Melbourne, VIC
12.2023

Skills

  • Problem-Solving
  • Professionalism
  • Effective communication (Written and Verbal)
  • Telephone proficiency

References

References are available upon request.

Timeline

Nespresso Casual Coffee Specialist

Nestle
08.2022 - Current

Audit and Assurance Officer

KPMG
11.2020 - 11.2021

Bachelor of Accountancy - Accounting

RMIT University

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Shaskia Lay