Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaun Anderson

Broadmeadows

Summary

Dedicated and reliable security professional with a strong work ethic and deep understanding of the industry. Experienced in managing tasks efficiently at esteemed companies such as Accor and Qantas. Possess extensive experience at Tullamarine Airport. Passionate about delivering exceptional customer service and consistently exceeding expectations with composure and a sense of humor in high-pressure environments. Built a solid reputation for providing outstanding service throughout my hospitality career.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Security Officer

Securecorp
11.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Reported suspicious activities and persons to law enforcement.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

Mixologist/Cafe Attendant

Accor Hotels
06.2022 - 11.2024
  • Completed requisitions to maintain required stock par levels.
  • Prepared classic, modern and unique cocktails for each customer.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Assisted with inventorying beverage stock and bar supplies.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Stored supplies according to bar policies and health code requirements.

Bar Attendant

Accor Hotels
08.2017 - 06.2022
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Acknowledged guests even when busy and anticipated and responded to guest needs.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Greeted customers and provided friendly, knowledgeable service.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Maintained neat, clean and professional appearance to meet business dress code policy.
  • Replaced empty kegs and soda syrups.
  • Learned how to make wide variety of mixed drinks.
  • Restocked ice, condiments, and snacks.
  • Checked ID cards and verified bar guests were of legal age.
  • Assisted in setting up and breaking down bar area for special events.
  • Notified management of guest complaints for quick, effective resolution.
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Cleaned and stocked kitchen and bar inventory and placed orders for additional products and supplies.

Floor Attendant

Accor Hotels
11.2013 - 08.2017
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
  • Cleaned and sanitized seating areas between showings for adherence to sanitary standards.
  • Assisted supervisor with feedback for employee performance evaluations.
  • Greeted guests and welcomed patrons in support of company service policy.
  • Trained new employees in proper table clearing procedures and policies to achieve employee efficiency.
  • Clear tables of used plates and glassware
  • Reset chairs and tables for new guests
  • Restock and maintain guest self serve coffee area

Supervisor of Operations

Accor Hotels
09.2010 - 11.2013
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Analyzed and reported on key performance metrics to senior management.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Education

No Degree -

Salesian College
Sunbury, VIC
12.1988

Skills

  • Shift Work
  • Guest Satisfaction
  • Custom Drink Preparation
  • Beverage Preparation
  • Attentive Service
  • Complex Problem-Solving
  • Customer Relationship Management
  • Upselling Proficiency
  • Inventory Monitoring
  • Meal Service
  • Food Service Management
  • Multitasking Abilities
  • Hospitality Management
  • Security guard license
  • Incident reporting
  • General security
  • CCTV surveillance
  • Report writing
  • CCTV monitoring
  • Superior customer service
  • Patrol operations
  • Stationary surveillance

Certification

Responsible Service of Acohole

First Aid

Fire Training



Timeline

Security Officer

Securecorp
11.2024 - Current

Mixologist/Cafe Attendant

Accor Hotels
06.2022 - 11.2024

Bar Attendant

Accor Hotels
08.2017 - 06.2022

Floor Attendant

Accor Hotels
11.2013 - 08.2017

Supervisor of Operations

Accor Hotels
09.2010 - 11.2013

No Degree -

Salesian College

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Shaun Anderson