Shaun Anning
Falcon,WA
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Village Manager
28 VILLAGES
05.2024 - 08.2024
- Village Manager at King Of The Hills for Red5 Gold, a 380 room village near Leonora
- Supervision of 18 staff
- Coordinated with various departments to provide consistent services across all sectors of village functions.
- Managed budget to ensure fiscal responsibility, optimizing resources and allocating funds effectively.
- Streamlined village operations through implementing efficient management practices and procedures.
- Optimized resource allocation by conducting regular audits on village assets, infrastructure, and personnel.
- Led efforts towards continuous improvement within management systems, processes, and overall village operations.
- Established team priorities, maintained schedules and monitored performance.
- Improved resident satisfaction levels by addressing grievances promptly and implementing feedback-driven improvements in facilities or processes.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Safety Compliance including entering data into chess safety system, investigating incidents, dual compliance with client.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Relief Village Manager
COLLAR GROUP
08.2023 - 12.2023
- Relief Village Manager assignments for Cater Care sites as required.
- Coordinated with various departments to provide consistent services across all sectors of village functions.
- Established safe environment for residents through effective policing policies and emergency response plans.
- Maintained accurate records on village finances, contracts, permits/licenses issued in an organized manner to facilitate smooth operations during audits or reviews from higher authorities.
- Streamlined village operations through implementing efficient management practices and procedures.
- Fostered a sense of belonging among villagers with cultural programs that celebrate diversity and promote inclusivity.
- Managed budget to ensure fiscal responsibility, optimizing resources and allocating funds effectively.
Customer Experience Manager
SODEXO
10.2022 - 04.2023
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Managing and build productive relationships and collaborate in product development and enhanced service delivery outcomes
- Develop continuous improvement targets, and drive and measure achievement of these targets
- Reduced response time to customer inquiries by optimizing support channels.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Develop and deliver products, services, activities and events to drive the Hospitality standard
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Supervise the activities of customer experience / service delivery teams to ensure their interaction with customers reflect positively on the company
- Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
- Negotiated with vendors to secure better service terms that enhanced overall customer experience.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Increased employee retention through effective training and mentorship programs.
- Manage and lead the Customer Services operations team to deliver resident services
- Collaborated with product development team to incorporate customer feedback into future product iterations.
- Relieve coverage of Operations Manager and Village Manager roles as required by the business.
Village Manager - Cloudbreak
SODEXO
11.2021 - 10.2022
- Supervision and Management of Sodexo HODS and staff on site and including rostering, payroll, purchasing, period end & HR management on site
- Successfully managing the onsite relationship with FMG Village Supervisor’s and other Key stakeholders.
Relief Village Manager - Tanami
SODEXO
04.2021 - 11.2021
- Supervision and Management of SODEXO staff and contractors across 3 sites (Twin Hills, DBS & Oberon) including rostering, payroll, purchasing, period end & HR management on site
- Successfully managing the onsite relationship with Newmont Superintendent and other Key stakeholders
- Successfully “restarting” the Twin Hills Village after the COVID lockdown event in June 2021.
Site Manager
CATER CARE
01.2020 - 01.2021
- Responsible for overall management of FMG RC50 & RC95 construction site contract
- Supervision and Management of Cater Care staff and contractors including rostering, payroll, purchasing, period end & HR management on site
- Successful in managing the onsite client/stakeholder relationship with FMG and delivering on the Scope Of Services for the contract
- Ensured operational KPI’s & budgets were met and exceeded through WLGR & Stocktakes and internal audits.
Store Management Trainee
ALDI - Australia
07.2019 - 11.2019
- Responsible for daily running of the store including, shift and staff management, cash management including daily reconciliation, load running and daily company compliance audits
- Inventory management and ordering through company based CGOS & FOT programmes and consistently maintained sufficient supply levels of fresh food & produce
- Improved management skills by participating in rigorous training programs and workshops.
- Handled all customer enquiries, complaints and warranty claims
- Gained knowledge of company policies, protocols and processes.
- Ensured store met and exceeded compliance with occupational health and safety regulations
- Acted with integrity, honesty, and knowledge to promote culture of company.
- I hold a current Approved Manager Card for alcohol sales.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Used company reports to analyze sales, gross profit and inventory activities.
- Assisted with onboarding of new employees by providing training and development resources.
- Described product to customers and accurately explained details and care of merchandise.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Operations Manager
Studio Lillet
01.2014 - 04.2019
- Front of house and reception duties including answering phones, managing client arrivals, making and managing client appointment schedule and liaising with operators
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Retail buying and supplier relations including inventory management, designing the appropriate product mix based on market research
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Marketing and public relations including writing ad copy and media releases, managing in-salon events and publicity opportunities, designing and delivering regular client EDMs, social media and digital strategy design and implementation, social media management and communications
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Small business accounting and financial management using MYOB and Xero software and regularly liaising with salon accountant and delivering required reports accurately and within deadlines
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Human resources management including recruiting and maintaining all staff members, regular performance reviews and sales training, managing underperforming team members and organising regular team building events and exercises.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
Operations Manager
Go2 Transfers
02.2013 - 03.2017
- Go2 Transfers was my own chauffeur business that started as a transport concept for mine site workers and grew into a strong corporate and private customer business
- Designed and implemented a strategic business plan to nurture strong client/subcontractor relationships
- Managed the preparation of all accounts for the sale of the business in 2017 and managed the transition to the new owners
- Worked on social media, website and google marketing as well as day to day running of the business.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Site Services Manager
Spotless Services
01.2011 - 12.2013
- Responsible for overall management of Leinster site contract
- Supervision and Management of 120+ staff and contractors including rostering & HR management on site
- Successful in managing the onsite client/stakeholder relationship with BHP and delivering on the core business goal of renewed contracts during my entire time in the role
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Ensured operational KPI’s & budgets were met and exceeded
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
- Mentored and improved productivity of all senior team, including site team leaders and area supervisors
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Achieved 100% OH&S rating during my time with the company, working within regulatory, Spotless and BHP company frameworks and requirements.
- Implemented best practices in workflow management to ensure timely completion of tasks without compromising quality or client satisfaction levels.
- Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
- Spearheaded initiatives aimed at reducing costs while maintaining high service standards across all functional areas of responsibility.
- Established performance benchmarks for the team, motivating employees to exceed expectations consistently.
- Improved customer satisfaction by implementing efficient service management strategies and streamlining processes.
- Assisted in talent acquisition efforts for the service department, identifying top candidates with relevant skills and experience needed to support organizational growth initiatives.
- Resolved customer complaints in professional and timely manner.
Logistics Manager
Spotless Services
02.2010 - 01.2011
- Responsible for providing back of house logistical support to the food and beverage team at Patersons Stadium & NIB Stadium.
Assistant Retail Operations Manager
Spotless Services
06.2009 - 02.2010
- Management of all aspects of food and beverage operations at satellite locations and stadium events.
Education
FOOD SAFETY SUPERVISOR - HACCP
AUSTRALIAN INSTITUTE OF FOOD SAFETY
Sydney, NSW01.2021
SAFETY LEADERSHIP TRAINING -
SPOTLESS IN HOUSE PROGRAM
01.2007
FOOD SAFETY MANUAL & INSPECTION PROCEDURES -
SPOTLESS
01.2006
COURSE IN LIQUOR LICENSING - Compliance
ARAGON
Perth, WA01.2002
TRAINING FOR SAFETY & HEALTH REPRESENTATIVES - Safety
IFAP
Perth, WA01.2002
CERTIFICATE I, II & III IN HOSPITALITY -
BENTLEY HOSPITALITY INSTITUTE
01.2001
CERTIFICATE OF SECONDARY EDUCATION -
URSULA FRAYNE CATHOLIC COLLEGE
01.1995
Skills
- Stakeholder Collaboration
- Budgeting and finance
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Professionalism
- Excellent Communication
- Computer Skills
- Team Leadership
- Effective Communication
Certification
- WA C HR-B Drivers Licence, 03/29/25
- Approved Manager, 07/14/29
- Forklift LF, 02/16/25
References
Referees are available on request.
Timeline
Village Manager
28 VILLAGES
05.2024 - 08.2024
Relief Village Manager
COLLAR GROUP
08.2023 - 12.2023
Customer Experience Manager
SODEXO
10.2022 - 04.2023
Village Manager - Cloudbreak
SODEXO
11.2021 - 10.2022
Relief Village Manager - Tanami
SODEXO
04.2021 - 11.2021
Site Manager
CATER CARE
01.2020 - 01.2021
Store Management Trainee
ALDI - Australia
07.2019 - 11.2019
Operations Manager
Studio Lillet
01.2014 - 04.2019
Operations Manager
Go2 Transfers
02.2013 - 03.2017
Site Services Manager
Spotless Services
01.2011 - 12.2013
Logistics Manager
Spotless Services
02.2010 - 01.2011
Assistant Retail Operations Manager
Spotless Services
06.2009 - 02.2010
FOOD SAFETY SUPERVISOR - HACCP
AUSTRALIAN INSTITUTE OF FOOD SAFETY
SAFETY LEADERSHIP TRAINING -
SPOTLESS IN HOUSE PROGRAM
FOOD SAFETY MANUAL & INSPECTION PROCEDURES -
SPOTLESS
COURSE IN LIQUOR LICENSING - Compliance
ARAGON
TRAINING FOR SAFETY & HEALTH REPRESENTATIVES - Safety
IFAP
CERTIFICATE I, II & III IN HOSPITALITY -
BENTLEY HOSPITALITY INSTITUTE
CERTIFICATE OF SECONDARY EDUCATION -
URSULA FRAYNE CATHOLIC COLLEGE
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