Shaun Archer
Wyndham Vale,Vic
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Warehouse Attendant
Powerhouse Batteries
01.2003 - 03.2006
- Responsibilities include unloading trucks, load testing batteries, charging batteries, cleaning and reconditioning of batteries, heavy lifting and safe manual handling.
- Collaborated with team members to meet daily productivity goals and improve overall warehouse operations.
Conservation and Land Management
Green Corps
03.2006 - 01.2007
- Responsibilities include collection of native seeds, planting native trees and shrubs, eradication of noxious weeds, spraying herbicides, construction and repair of wooden bridge and park benches, construction of stone retaining walls, farm fence repair and erection.
Trainee Chef
Fifteen Melbourne CBD
01.2007 - 01.2008
- Responsibilities include food preparation, cooking and plating of dishes, cleaning and sanitation of equipment and food prep surfaces, labelling and dating of perishables, fridge and freezer temperature assessment.
Food and Beverage Service Attendant
The Coffee Club
01.2008 - 01.2010
- Responsibilities include taking customer orders, food and beverage service, table and counter service, clearing tables, fridge and freezer temperature assessment, stock rotation, general cleaning duties.
Customer Service Assistant
McIntyre Steel Industries
01.2010 - 01.2015
- Duties include printing and preparing customer orders, engaging with relevant stakeholders
- assisting with customer enquiries, effectively communicating customer feedback
- Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
- contacting third parties to follow up enquiries, providing the first point of phone contact for clients, handling incoming calls or inquiries, discussing products offered, completing supporting paperwork and data.
Warehouse Assistant
Toll People
01.2017 - 09.2019
- Duties include dispatch and other functions within the warehouse, loading and unloading trucks and containers, staging, picking with RF scanner, wrapping pallets, general cleaning duties.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Administration Assistant
Global Fashion Service
10.2019 - 11.2021
- Duties include all functions relating to administration of staff for inbound/outbound of goods, releasing orders for completion by floor staff, following up with floor staff to ensure all duties are completed, ensuring client satisfaction and operational/reporting requirements.
Inbound Customer Service Consultant
Australia Post
12.2021 - 03.2022
- Duties include interacting with customers contacting via the Aus Post Customer Care line, tracking parcels, creating and managing cases for customers with damaged or lost parcels, calculating postage costs and estimated arrival dates, advising customers of known disruptions in the Australia Post distribution network, managing customer feedback and complaints.
Soil Sample Preparation
Nutrient Advantage
02.2022 - 03.2023
- Duties include soil sample preparation for testing of all soil components
- Receiving samples for processing, preparing and sequencing received samples for further processing, labeling sample jars to match sample contents, milling samples in preparation for laboratory processes.
Warehouse Assistant
Virgona Provedoring
04.2023 - Current
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Skills
- Attention to Detail
- Maintaining Workplace Safety
- Product Identification
- Picking and Processing
- Time Management
- Complaint Resolution
- Customer Relationship Management (CRM)
- Problem Resolution
- Active Listening
Certification
- White Card
- High Risk work License – LF
- RF scanning certification
- Cert 3 in Hospitality and Tourism Operations
- Prepare and apply chemicals
Timeline
Warehouse Assistant
Virgona Provedoring
04.2023 - Current
Soil Sample Preparation
Nutrient Advantage
02.2022 - 03.2023
Inbound Customer Service Consultant
Australia Post
12.2021 - 03.2022
Administration Assistant
Global Fashion Service
10.2019 - 11.2021
Warehouse Assistant
Toll People
01.2017 - 09.2019
Customer Service Assistant
McIntyre Steel Industries
01.2010 - 01.2015
Food and Beverage Service Attendant
The Coffee Club
01.2008 - 01.2010
Trainee Chef
Fifteen Melbourne CBD
01.2007 - 01.2008
Conservation and Land Management
Green Corps
03.2006 - 01.2007
Warehouse Attendant
Powerhouse Batteries
01.2003 - 03.2006
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