GRACE SCRIVENER
Manjimup,WA
Summary
Great team player with outgoing, positive demeanor and proven skills in establishing rapport with people across different levels. Motivated to contribute to company success with an articulate, energetic and results-oriented approach.
Committed and eager to learn, ready to take on any challenge using high-level skills in oral and written communication, active listening and analytical problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Customer Care Consultant
Blackwoods
04.2023 - Current
- Collaborate with cross-functional teams to identify and develop customer needs into solutions
- Deliver outstanding support during peak periods, adeptly handling increased work volume without compromising service quality
- Manage high-pressure situations calmly and professionally, maintaining strong rapport with both my team and clients during difficult interactions
- Trained new team members on company policies, procedures, and best practices in customer care
- Maintained detailed records of client interactions, ensuring seamless continuity across subsequent communications
Admin Assistant & Receptionist
Perth City Glass
07.2021 - 04.2023
- Contributed to positive work environment with strong interpersonal skills and proactive teamwork attitude
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel
- Worked closely with management to provide effective assistance for specific aspects of business operations
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures
- Monitored and ordered supplies and materials to keep office well stocked
- Developed and maintained filing systems to facilitate easy access to information
Education
BSB20115 - Certificate II in Business
TAFE Western Australia
2020
SIT10222 - Certificate I in Hospitality
TAFE Western Australia
2019
Skills
- Professional oral and written communication skills
- Outstanding interpersonal skills with the ability to interact with a diverse range of people
- Teamwork and collaboration
- Excellent critical thinking skills
- Punctual, reliable & hard working
- Time management and work prioritising skills
Tickets Qualifications
- Cert I Hospitality 2019
- Cert II Business 2020
References
- Luke Rogers, 0498 146 317, luker1337@hotmail.com
- Krystel DAbreu, 0412 294 540, krystel.dabreu@blackwoods.com.au
- Jordan Shepherd, 0430 963 939, jordan.shepherd9@gmail.com
Timeline
Customer Care Consultant
Blackwoods
04.2023 - Current
Admin Assistant & Receptionist
Perth City Glass
07.2021 - 04.2023
BSB20115 - Certificate II in Business
TAFE Western Australia
SIT10222 - Certificate I in Hospitality
TAFE Western Australia
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