Shaun Douglas

With over 5 years of experience in the health and marketing sectors, I have successfully enhanced client relationships and improved sales performance. Expertise in utilizing CRM tools, strategic negotiation, and leadership to drive client satisfaction and team performance. Proven track record in pioneering effective sales methodologies and client service innovations, leveraged to excel in key account management. Highly motivated and result-oriented individual with strong interpersonal and communication skills to build productive relationships with clients and coworkers from diverse cultures. Fast learner who is adaptable and versatile in all situations, approaching challenges with logic while remaining open-minded to alternative solutions. Committed to the highest levels of professional and personal excellence, enthusiastic about making meaningful and innovative contributions. Demonstrated success as a collaborative Key Account Manager in relationship building, negotiating, and developing new business within targeted accounts. Strong analytical, quantitative, and technical aptitude with great attention to detail. Self-motivated, driven, and adaptable with a professional background in exceeding goals. Ambitious Partner experienced in handling multiple cases while maintaining compliance with regulatory bodies. Strengths in partnership development and mentoring staff. Flexible Client Advisor with experience efficiently resolving issues for banking clients and providing operations support.

Managing a portfolio of 87 key accounts of major global organizations, contributing to a 15% increase in annual revenue and implemented an account management strategy that reduced churn rate by 3% within the first year. 

Accepting responsibilities as second in command managing the business development team, overseeing projects, handling complex customer inquiries, or decisive decision making. Able to juggle multiple clients, delegate and manage assignments, and keep strategic account plans on track. This also includes impeccable time management skills, as well as strong organizational prowess.

• Camping
• Hiking
• Scuba Diving
• Mountain Biking

• Age: 30
• Nationality: South African