Summary
Overview
Work History
Education
Skills
Function Summary
Languages
Personal Information
Timeline
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SHAUN ERASMUS

SHAUN ERASMUS

Melbourne,Australia

Summary

Experienced technical support professional skilled in resolving complex technical issues and enhancing user satisfaction. Recognized for exceptional troubleshooting and problem-solving abilities, ensuring seamless system functionality. Collaborative team member dedicated to achieving tangible results and adapting to changing organizational needs. Strong communication and technical skills for effective collaboration and efficient problem resolution.

Overview

36
36
years of professional experience

Work History

Technical Support Engineer

Premier Tech Systems and Automation
12.2022 - Current
  • Company Overview: (Australia)
  • Technical support Engineer
  • (Australia)

Technical Support Coordinator

Premier Tech Systems and Automation
02.2019 - 11.2022
  • Company Overview: (Netherlands)
  • Technical Support Coordinator
  • Client support on help desk
  • (Netherlands)

Service Technician

Self Employed
05.2018 - 02.2019
  • Service Technician on all Italpack Machines around Africa
  • Sub-contracting to Italpack to install new machines in Africa

Service Manager

West weigh Systems
11.2000 - 05.2018
  • Started as Service Technician
  • Then Workshop Manager
  • Then Senior Service Technician
  • Then Service Manager
  • Reason for leaving: Company Liquidated

Senior Mechanical Technician

Philips Car Systems
04.1997 - 10.2000
  • Company Overview: S.A
  • Philips
  • Started as Senior Mechanical Technician (C3)
  • Two Week Training at Universal (Training Center in Binghamton New York USA)
  • Senior Quality Technician (C3)
  • Reason for leaving: Retrenched
  • S.A
  • Philips

Solder Technician

Caramatech
09.1992 - 04.1997
  • Company Overview: Car Radio Manufacturing Technology
  • Solder Technician
  • Two Week Training in Portugal (Grundig Factory in Braga)
  • Reason for Leaving: Retrenched
  • Car Radio Manufacturing Technology

Storeman of Sub-tool Store

Atlas Aircraft Corporation
02.1992 - 09.1992
  • Storeman of Sub-tool Store
  • Reason for leaving: Better Opportunity

Driver

South African Defense force
01.1989 - 01.1991
  • Compulsory Military Service

Education

N3 Technical Diploma - Mechanical Studies

Kempton Park Technical Collage
01.1989

Skills

  • Technical Assistance
  • Technical Problem Solving
  • Critical Thinking and Resolution
  • Technical Application Assistance

Function Summary

  • Atlas Aircraft Corporation, Ordering of Consumables, Controlling of Measuring Tools
  • Caramatech, Maintenance & Servicing of all Machinery, Controlling of Solder Process, Upkeep of all Mechanical Jigs and Fixtures
  • Philips, Maintenance and Servicing of Soldering Machines and Routing Machines, Upkeep of all Mechanical Fixtures in Factory, Control of Solder and Routing Processes, Ordering of Consumables
  • Westweigh Systems, Servicing and repairing of all Westweigh Systems weighing and packing machines across the country, Commissioning of weighing and packing machines, Assembling and modifying of weighing machines, Testing and calibrating of completed machine according to customer specifications, Signing off machine for delivery

Languages

English
Afrikaans

Personal Information

  • Age: 54
  • Date of Birth: 04/30/71
  • Nationality: South African
  • Marital Status: Married

Timeline

Technical Support Engineer

Premier Tech Systems and Automation
12.2022 - Current

Technical Support Coordinator

Premier Tech Systems and Automation
02.2019 - 11.2022

Service Technician

Self Employed
05.2018 - 02.2019

Service Manager

West weigh Systems
11.2000 - 05.2018

Senior Mechanical Technician

Philips Car Systems
04.1997 - 10.2000

Solder Technician

Caramatech
09.1992 - 04.1997

Storeman of Sub-tool Store

Atlas Aircraft Corporation
02.1992 - 09.1992

Driver

South African Defense force
01.1989 - 01.1991

N3 Technical Diploma - Mechanical Studies

Kempton Park Technical Collage
SHAUN ERASMUS