Shaun Evans
Bairnsdale,VIC
Summary
Proven leader and effective communicator, adept at solving complex problems and enhancing team performance. At Kmart, I spearheaded initiatives that significantly improved customer satisfaction and reduced theft rates. My expertise in time management and verbal communication has consistently driven positive outcomes, showcasing my ability to meet critical business needs with precision and efficiency.
Overview
12
12
years of professional experience
Work History
Dutie Manager
Kmart
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Set security systems at night
- Established team priorities, maintained schedules and monitored performance.
Door Greeter
Kmart
Bairnsdale, VIC
06.2024 - Current
- Maintained a welcoming atmosphere for all visitors, ensuring a positive first impression upon entering the store.
- Assisted in reducing theft rates by diligently monitoring incoming and outgoing traffic at entrances and exits.
- Improved guest satisfaction scores by consistently providing friendly and helpful interactions with each visitor.
- Supported loss prevention efforts by adhering to company guidelines and reporting any concerns to appropriate personnel.
- Facilitated quick resolution of customer issues by connecting them with knowledgeable staff members or managers as necessary.
Cashier
Kmart
Bairnsdale, VIC
06.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Life Guard
BRCH
Bairnsdale, VIC
09.2020 - 02.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Security Guard
Mansfield High Security
Mansfield, VIC
09.2012 - 09.2016
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Door Greeter
Kmart
06.2024 - Current
Cashier
Kmart
06.2024 - Current
Life Guard
BRCH
09.2020 - 02.2022
Security Guard
Mansfield High Security
09.2012 - 09.2016
Dutie Manager
Kmart