Shaun Harkin
Veresdale,Australia
Summary
Adept at problem-solving and dedicated to excellence, enhancing customers experiences with the companies at both BP and dominos. Skilled in complaint handling and teamwork, my leadership as Shift Runner allowed the store to run smoothly and maximise customer satisfaction. My proactive approach and sales orientation consistently contributed to achieving and surpassing company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CSR
BP
Jimboomba, QLD
02.2023 - Current
- Responsible for receieving, processing and ensuring quality of products being delivered.
- Responsible for the restocking of inventory and cleaning of shop
- Assisted customers with transaction processing, coffee making, customer complaints, and addressing other inquiries.
- References:
- Sarah Amos (ASM): Ph-0405606074
- Angela Fennel (Manager): Ph- 0413794025
Shift Runner
Dominos Jimboomba
Jimboomba, Australia
01.2020 - 01.2023
- Shift Runners are responsible for the smooth running of store, timely processing of orders and staff management while rostered on for that time period
- Duties that I perform while shift runner include handling staff queries, ensuring good customer service levels are maintained, dealing with customer complaints, counting and banking money, closing then cleaning the store in preparation for the next day and then completing security procedures
- I have been a dedicated employee for over two years and feel I have learnt good skills and work ethic during this time
- Reference: Grant Lawrie - Manager at Jimboomba Dominos, Email: grantlawrie@hotmail.com, Phone: 04 1811 5491
Education
Bachelor - Paramedicine
QUT University
Kelvin Grove, QLD11-2025
High school or equivalent -
Emmaus College Jimboomba
Jimboomba01.2021
Skills
- Dedication
- Problem solving
- Teamwork
- Customer service skills
- Sales orientation
- Complaint handling
- Customer focus
- Assertiveness
References
Grant Lawrie, Manager at Jimboomba Dominos, grantlawrie@hotmail.com, 04 1811 5491
Certification
- Certficiate III in Business completed December 2021
Timeline
CSR
BP
02.2023 - Current
Shift Runner
Dominos Jimboomba
01.2020 - 01.2023
Bachelor - Paramedicine
QUT University
High school or equivalent -
Emmaus College Jimboomba
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