Shaun Higgins
IT And Data Professional
Adelaide,SA
Summary
Data and systems professional with experience spanning enterprise IT support, data analysis, and reporting within large public-sector environments. Proven ability to work with structured datasets, business-critical systems, and governance-driven processes, ensuring accuracy, reliability, and continuity of service. Experienced in translating operational and stakeholder requirements into stable data solutions, automated workflows, and actionable reporting outputs.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Development Analyst
North Ayrshire Council
11.2023 - 11.2025
- Designed, built, and maintained enterprise Power BI dashboards supporting operational and strategic decision-making
- Performed data analysis, modelling, validation, and reconciliation using Power BI, Excel (Power Query, PivotTables), and SQL
- Ensured data quality, integrity, and consistency across management and statutory reporting datasets
- Translated business and reporting requirements into structured, scalable data solutions through stakeholder collaboration
- Delivered time-critical reporting within a governance-driven, audit-conscious public-sector environment
- Automated reporting and data preparation workflows, reducing manual effort and error risk
- Conducted trend analysis and root cause analysis to generate actionable performance insights
- Acted as a technical bridge between operational teams and reporting platforms, providing guidance and user support
Customer Solutions Technician
North Ayrshire Council
05.2022 - 11.2023
- Delivered enterprise-scale application, system, and endpoint support across Microsoft environments
- Administered Microsoft 365 (Exchange, Teams, SharePoint), including user provisioning, licensing, and security configuration
- Managed identity, access, and permissions via Active Directory in compliance-focused environments
- Supported endpoint deployment, patching, and device management using SCCM, Microsoft Endpoint Manager, and Intune
- Delivered ITIL-aligned incident, problem, and request support via structured ticketing systems
- Developed PowerShell automation and C# GUI tools to streamline Microsoft 365 administrative processes
- Reduced administrative overhead and manual handling through scripting and process automation
- Maintained service continuity in high-volume environments, managing escalations, priorities, and complex technical issues
ICT Helpdesk Agent
CGI
10.2021 - 05.2022
- Delivered frontline IT support within a 20,000+ user enterprise environment
- Managed incident and request workflows in ServiceNow, meeting SLA and escalation requirements
- Provided remote troubleshooting across desktops, applications, authentication, and user environments
- Supported ITIL-aligned service operations in a high-volume, compliance-focused setting
IT & Sales Technician
CCL North
04.2019 - 10.2019
- Delivered frontline IT support in a 20,000+ user enterprise environment
- Managed ServiceNow incidents and requests, meeting SLA and escalation targets
- Provided remote troubleshooting across desktops, applications, and user authentication
- Supported ITIL-aligned service operations in a high-volume, compliance-focused setting
Education
CertHE - Software Development
Glasgow Clyde College
08-2017
Bachelor of Science - Computing
The Open University
04.2001 -
Skills
Data analysis & modelling (Power BI, Excel, SQL)
Power BI dashboards & DAX
Data transformation & validation
Stakeholder requirements gathering
KPI & trend analysis
Reporting automation & process improvement
Public-sector reporting & compliance awareness
Design and maintenance of structured reporting datasets
Certification
Microsoft Certified: Power BI Data Analyst Associate (PL-300)
Timeline
Microsoft Certified: Power BI Data Analyst Associate (PL-300)
03-2026
Microsoft Certified: Azure Data Fundamentals (DP-900)
03-2026
Microsoft Certified: Azure AI Fundamentals (AI-900)
03-2026
CompTIA Data+
03-2026
Development Analyst
North Ayrshire Council
11.2023 - 11.2025
Customer Solutions Technician
North Ayrshire Council
05.2022 - 11.2023
ICT Helpdesk Agent
CGI
10.2021 - 05.2022
IT & Sales Technician
CCL North
04.2019 - 10.2019
Bachelor of Science - Computing
The Open University
04.2001 -
CertHE - Software Development
Glasgow Clyde College