Shaun Jiang

• Responsible for the recruitment of temporary and permanent roles across a variety of clients
• Coordination of end-to-end recruitment including advertising, sourcing, screening, interviewing and business development
• Build talent networks through attracting and qualifying candidates using advertising plus LinkedIn, SEEK and other social media tools
• Business development through various mediums (outbound calling/email/face to face) to identify job opportunities, obtain new business & grow portfolio
• Working closely with the State Manager and Operation Staff to develop strategies for both organic growth and new business opportunities
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations
• Attending Client visits, Toolbox meetings and providing post placement support
• Provide timely feedback and deal with disciplinary action concerning the temporary Workers
• Partnered, consulted and collaborated with hiring managers on development of appropriate and cost effective recruitment strategies
• Educated hiring manager regarding Recruitment process and providing market insights and intelligence
• Support clients in maintaining workplace health and safety (WH&S) standards

Achievements:

• Managed all aspects of recruitment and staffing for large workforce clients in SCT Transport, Australia Post and Linfox
• Assisted clients with recruiting qualified candidates to fill open positions within the industrial field
• Consistently building professional partnerships through B2B sales relationships
• Generated repeat business through exceptional account management
• Go above and beyond to take our clients to the very best level of service they can imagine

• Lead a team of Account Managers and Recruitment Consultants on the execution of best practices and recruitment strategies
• Develop and implement strategies for increasing market share of key clients
• Implement a structured one-on-one process to identify potential gaps in knowledge/performance and formulate improvement plans
• Encourage team collaboration and cross-selling opportunities
• Conduct six monthly and yearly reviews
• Analyse KPIs and Account Management performance
• Deliver quality onboarding and ongoing training
• Support recruitment activities during high levels of demand
• Maintain existing relationships & service existing clients
• Post placement support of job seekers and employers
• Researching, translating and interpreting Fair Work Australia legislation including relevant Awards and conditions
• Create a network with associated businesses like Job active providers, skills assessment authorities
• Working with operations team to ensure positive customer experiences
• Confirmed confidential budget reports remained up-to-date for manager
• Optimise results within set budgets and guidelines

Achievements:

• Build a high-performance culture that is collaborative
• Lead from the front in terms of work ethic, knowledge, and skills while providing exceptional customer service
• Worked with some of the biggest clients in Industrial, Manufacturing, Trades, Office, Government and Hospitality
• Built strong relationships with customers through positive attitude and attentive response.
• Developed solid relationships with customers, ultimately resulting in increased satisfaction for key stakeholders
• Consistently receive positive performance review feedback, commending me on my organisational abilities, reliability and commitment to results

• Handling inbound and outbound retention calls re-disconnections to Foxtel services
• Assisting with client complaints and litigation whilst continuing to build rapport
• Track and support retention requests until all possible attempts and offerings are exhausted
• Coordinate with other retention specialist on shared targets and other departments on the customer status
• Maintain a daily, weekly and monthly tracker for performance improvement
• Acquire and capture customer feedbacks for process and customer journey improvement
• Worked alongside business leader to deploy new training strategies
• Assisted with training and induction of new staff

Achievements:

• Utilised advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results
• Worked well under pressure, coped well with changes, work hard to meet and exceed targets
• Developed great rapport with management, colleagues and clients, putting to use my advanced interpersonal abilities
• Gained Certificate III in Customer Contact
• Received outstanding feedback on my performance throughout the duration of my employment

• Handle inbound and outbound calls for client Simply Energy
• Maintaining a customer retention base for residential customers
• Responding promptly to customer enquiries, complaints and resolving problems or issues in a professional and timely manner either via phone, email, voicemails or SMS's
• Identified issues, analysed information and provided solutions to problems
• Adhering to all company policies and legislation regarding employment and products and services

Achievements:

• Gained experience from within the utility industry and/or billings
• Developed skills in negotiation whilst meeting sales and customer service KPI's
• Collaborated with team members to achieve target results