Shaun Joji
Canning Vale
Summary
Versatile and results-driven professional with a proven track record at Specsavers, enhancing customer satisfaction through expert resolution of complaints and personalized optical solutions. Demonstrates exceptional team leadership and problem-solving abilities, significantly improving team efficiency and customer visual outcomes. Skilled in customer service and staff training, showcasing a positive attitude and flexibility in dynamic environments.
Overview
2025
2025
years of professional experience
Work History
Cashier Team Lead
Optus Stadium
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
Tutoring
Self-employeed
- Assisted struggling students by offering targeted interventions during after-school tutoring sessions.
- Assisted in improving children''s academic performance by providing tutoring and homework support.
- Developed personalised tutoring sessions based on student needs, leading to improved academic performance.
Optical Dispenser
Specsavers
07.2024 - Current
- Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
- Provided support to store management by assisting with staff training, ensuring that new hires were knowledgeable of products and services offered.
- Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
- Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
Telemarketing Sales Representative
OBS
01.2023 - 04.2024
- Contributed to the development of new sales scripts by incorporating successful tactics gained from experience and industry trends.
- Answered calls, took messages, and transferred calls to correct individuals.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Kitchen Hand
KFC
02.2022 - 06.2023
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Oral Health Therapy - Dental Hygiene
Curtin University
BentleyATAR -
Canning Vale College
Canning Vale10.2023
Skills
- Customer service
- Team leadership
- Problem-solving
- Punctual and reliable
- Positive attitude
- Flexible schedule
Languages
English
Native or Bilingual
Timeline
Optical Dispenser
Specsavers
07.2024 - Current
Telemarketing Sales Representative
OBS
01.2023 - 04.2024
Kitchen Hand
KFC
02.2022 - 06.2023
Cashier Team Lead
Optus Stadium
Tutoring
Self-employeed
Oral Health Therapy - Dental Hygiene
Curtin University
ATAR -
Canning Vale College
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